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- Deluxe Skyline View Room (1 King Water View Balcony Located On 7)
- Deluxe Skyline View Room (2 Double Skyline View Balcony Located)
- Deluxe Bay View Room (1 King Bay View Balcony Located On 7 20)
- Deluxe Bay View Room (2 Double Bay View Balcony Located On 7 20)
- Deluxe Veranda Room (1 King Bay View Located On 6 Floor Large)
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- Deluxe Skyline View Two Connecting Room (1 King 2 Double Balcony)
- Deluxe Bay View Two Connecting Room (1 King And 2 Double Balcony)
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- Junior Bay View Suite (1 King Bay View Balcony Located On 6 20)
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- Bay View Suite (1 Bedroom 1 King Balcony On High Floors 7d Cxl)
- Premier Bay View Suite (1 Bedroom 1 King Corner Large Balcony 7d)
- Skyline View Two Bedroom Suite (1 King 2 Double Bay View Balcony)
- Skyline View 3 Bedroom Suite (2 King 2 Double Bay View 3.5 Baths)
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- Skyline View Accessible Suite (1 Bedroom King Bed Large Balcony)
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- Superior Island View Room (1 King Water View Balcony Sitting Area)
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Mandarin Oriental, Miami Tripadvisor Reviews
Latest Reviews On Tripadvisor
28 Reviews
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Solo Reset
From virtual check-in , the staff at the Mother's Day brunch, and Karen who is an amazing massage therapist my stay was tens across the board. The staff is exceptional at the MO, Miami and as a solo traveler they went out of their way to ensure I was comfortable and well taken care of. They were also gracious in reminding me that I had not selected a fans of MO amenity upon check in. Thank you.
Be the first to ReplyBeautiful and Elegant Hotel
We loved the place so much, we have recommended to many people already to stay there next time they are in Miami or even if they are on a staycation. My wife and I had such a lovely experience from everyone that worked there too. I highly recommend staying there it is the best place to stay in Miami by far!
Be the first to ReplyMotel Oriental
I had stayed at this hotel in 2006 and have stayed here again 18 years later. I am shocked to say that no refurbishments have been done since then. The furniture in the rooms look like they are 30 years old. The general ambiance is of a motel. The carpets were dusty and old and the bathroom looked like it was made in the 80s. The service was very friendly which was the only plus at this stay. Otherwise stay away from this hotel if youโre looking for a decent luxurious stay.
Be the first to ReplyExcellent hotel. Good value at moment as they prepare to move to adjacent site.
Excellent hotel. Some signs itโs a bit dated but overall excellent. Accommodating staff. Great breakfast buffet. Fitness area has plenty of equipment (although free weight plates were v limited) but is in odd location (spread across former bedrooms). Location is quiet compared to bedlam of downtown Miami which is only 600 metres away but feels a world away on tone.
Be the first to ReplyIdeal for business and swimming pool. Not for the beach
If your idea is to enjoy the beach, this excellent hotel has it but with access to the bay, so you won't be able to immerse yourself in those waters. Since I don't like the beaches of Miami, in my case whenever I went it didn't affect me. Ideal for business due to its location in Downtown. It meets the chain's great standards.
Be the first to ReplyExcellent stay
All wonderful! From the bed linen, quantity and quality of pillows. Great gym. And excellent buffet style breakfast. Congratulations!
Be the first to ReplyGreat getaway
Lovely hotel, staff and food were amazing. Very impressed with all the hotel has to offer. Would highly recommend convenient to all that Miami has to offer.
Be the first to ReplyExpected betterโฆ
Expected a lot more given the Mandarin brand. I have previously stayed at the Mandarin in Geneva and Washington but this was very dated. Service was nice but had a few gripes. No coffee machine or clock in the room. Also the gym was the most bizarre for a gym; they literally converted several rooms to have some gym equipment.
Be the first to ReplyExceptional Stay!
From the moment we walked in until the moment we walked out the service was exceptional! We were warmly welcomed by Timo at check-in who answered all my questions, recognized that I was a Fans of M.O member, and made sure we had everything we needed before going up to our room. I don't know his name, but a wonderful bar tender in the lounge granted my wish of making me a purple specialty cocktail that is no longer on the menu. It was delicious and so kind of him! On the last morning of our stay, Angela from room service was kind, caring, and greeted us warmly. She delivered our breakfast on time and with a cheerful demeanor. She made sure that the table was positioned perfectly and that all of our food was perfect as well. Excellent attention to detail and very much appreciated!
Be the first to ReplyAmazing hotel
Rooms are big with a breathtaking view! The service is very good. We enjoyed our stay there. Confortable bed and pillows. Best hotel in the downtown of Miami. If I ever visit Miami again I will definitely choose this hotel.
Be the first to ReplyWe Love This Hotel
This is the fourth time we have stayed at this hotel in the past 2 years and each time it has been great. From check-in to check-out, everything was wonderful. The hotel has a fabulous restaurant and is within walking distance of numerous shops and other places to eat. The service was excellent - we couldn't ask for anything more.
Be the first to ReplyVery Nice MO
Yes a bit old and not as modern as some hotels. However we found the rooms extremly comfortable and the service excellent. The loaction is great - quiet and safe. Easy walk to restaurants and shops. Lots of people watching The Sunday Brunch was not as good as anticipated.
Be the first to ReplyAvoid if you want a 5 star guest service--trust us on this!
2 nights and 2 rooms. First night they put us in a room with 2 beds for 3 people despite being told on the booking--no sleep whatsoever after a 14 hour long-haul flight. We tried calling guest services on 12 different ocassions with no answer--operator 8 times same fate--completely ridiculous. Complimentary coffee in the lobby freezing cold and simply disgusting. Breakfast on the first morning. We had between 3 of us; 1 x cereal 2 x toast Scrambled eggs from buffet--cold 2 x chicken sausages from buffet--cold Fruit--cold--which is the only positive 2 x English Breakfast Tea--cold and dreadful. Cost $187??!! We are friends of MO and it clearly stated complimentary breakfast for 2. Pool area in fairness is nice despite the ridiculous prices for food and drink. Eventually moved rooms without any grace and we got a King size bed with a fold down bed for our son. We arrived back at the hotel from dinner and had to make thye bed up ourselves despite houskeeping having been in. Breakfast on the 2nd Morning was worse than day 1. Our waitress (who we will not name) was clearly not trained to any level of service and was positively rude. After day 1 drinks being awful I went to the local starbucks and bought the 3 of us hot drinks. She did not like this at all and we were "ordered" to hide our drinks under the table. She then proceeded to ignore us for the rest of our time at the table (we were not rude in any way whatsoever and followed her orders) leaving her assistant who spoke. Once again we had very very little to eat as the very small buffet section is an absolute insult to anybody who likes a good breakfast. The Omelette guy kept using the same pan over and over again without ever washing it which could lead to major cross contamination issues but this only highlights the complete lack of professionalism that we endured. All in all a complete waste of money considering we paid circa $1500 for 2 nights with no sleep, no breakfast and zero service. Also as a side note do not hold your breath if you like a good modern hotel gymn--the gymn here is dreadful and is located in what seems to be 4 poorly converted guest bedrooms comlete with ensuite toilet and TV--Bizarre.
Be the first to ReplyLittle bit of luxury
Only stayed here for 1 night , quick stop. As always the service is impeccable and we were well looked after. Many thanks to George/Jorge in the bar for pointing out where to go for shops and restaurants, and for sorting out my phone! We arrived very late but in room dining was still available at midnight which was extremely welcome.
Be the first to ReplyDisappointment
A disappointment! In my opinion, what makes a hotel "luxury", or "5 stars", is the service! And what I found here was disappointing! The hotel will be demolished soon, so apparently they no longer make a point of delivering what they sell to guests. Anyone who knows me knows how important a gym is to me. I always book hotels with my training in mind and this time was no different! As soon as I checked in, I asked about the location and opening hours of the fitness center and the receptionist told me (only) that it was open 24 hours a day. Well, on the 2nd day I arrived to train, the gym was closed for changing floors and would stay that way for 3 days. I was already dressed, hair tied up and pre-workout taken, I went to ask what to do. They gave me a piece of paper with 3 gym addresses (in the city of Miami) that I could use. So I went to the first address (they didn't provide transportation) and to our surprise (mine and the hotel's, when I came back and informed them), the place was no longer a fitness center! I went back to the hotel and told the manager everything that happened (it was already 1pm) who just gave me another address. In short, I wasted that entire day until I was able to do a simple 60-minute workout, and I had to go to this place on other days if I wanted to train, which cost me US$20 per day, plus the time lost in coming and going. Something that could have been easily avoided, with advance notice and I would change hotels. The very next day, there was a condominium sales stand set up in the hotel lobby. They are already more concerned about the future than the present. Leaving everything that happened aside, we didn't like the location, because there's a lot of traffic around, it takes a long time to get anywhere and that ruins the vacation atmosphere, in my opinion. For more information about Miami, visit lojamilladeviver.
Be the first to ReplyThe best hospitality, hands down!
I travel a lot. A LOT lot. Typically when I stay at a hotel I'm there to sleep and enjoy the amenities and it still feels like I'm away from home. I've stayed here at the Mandarin previously but this time was very different. I honestly felt like I was at home surrounded by family and friends. The hospitality was incredible from start to finish, to the point I almost extended my work stay into a personal one. Angel was absolutely amazing. There wasn't a moment I didn't feel that he wasn't there for me. Every corner I turned, if he was there, he'd say hello to me and mention me by name. I felt after a few quick conversations that he was genuinely a friend. He made sure our stay was perfect, and it absolutely was. Bianca in the hotel bar/restaurant also went above and beyond so many times that she even made sure we had great recommendations for things to do, places to check out and even made our time in the hotel memorable. She even made us "Bianca's Angels" drinks! (You'll have to ask her yourself!) So excited for the new hotel to begin! I will definitely be a lifelong customer (especially because of Angel!)!
Be the first to ReplyLuxurious weekend in Miami!
From the valet parking greeting, to front desk staff, housekeeping, restaurant staff and food, every single interaction the level of service was incredible and made our stay extra-special. The hotel's installations and amenities were also very well maintained and very comfortable. The room's view, the bed, linens and towels, access to our car from valet parking, just amazing. It rained for a good portion of our trip so sadly we didn't get a chance to enjoy the pool nor the spa as we were busy with other plans. We had an opportunity to enjoy the La Mar restaurant for both breakfast on several days as well as dinner. For breakfast we did both a la carte as well as buffet. Both equally good, food delicious and fresh. Service on point but special mention to the Maitre d' and hostess as well as one of our servers, Ana. Incredible every day. We were very pleasantly surprised by our dinner at La Mar. We sat in the small side terrace right by the water and the view made everything extra special. Food and cocktail preparations and menu selection were amazing! Loved it. The highlight of the evening however was the incredible service by our server Alfredo. Special shoutout to him! 5 star service!! Sadly we also did not get a chance to enjoy the bar with the live music. Next time for sure! Also, special mention to our Housekeeper on Saturday and Sunday. She was so lovely and accommodating to our every whim. This is my third trip to Miami, both previous times stayed in Miami Beach. Never again. I will be returning to the Mandarin Oriental from now on!
Be the first to ReplyEnjoyed our stay
Enjoyed our two night stay. Room was very nice but in need of some refurbishment, particularly in the bathrooms. The junior suite is set has a business feel to it. Centre of room dominated by a desk arrangement that is not quite in keeping if you are not staying as a business guest. The bed is very firm - we would have preferred something a little more comfortable. Dinner was excellent except for the cost of the club sodas, which unexpectedly came up at $7 a piece, in a tiny glass. Add service and tax and you are up to $8.50 per very tiny glass. We paid $34 for 4 small glasses. Fizzy tap water is expensive in Miami. Breakfast was excellent. Truly 5 stars.
Be the first to ReplyPerfect
This was a perfect hotel. Service was exceptional and location just right to see Miami. Particularly loved the private beach and the food. All the team provided exceptional service and quite simply this was a fabulous stay
Be the first to ReplyA wonderful stay!!!
My wife and I recently stayed at the Mandarin Oriental during my wifeโs work trip. We loved this hotel. Close proximity to Miami without being directly in the busiest part of the city, close proximity to drive over to Key Biscayne as well. Hotel is absolutely beautiful, with a stunning lobby view of the city. Hotel staff are courteous, attentive and friendly. Breakfast buffet is top notch and lounging by the pool with a view of the city was fantastic!!! Highly recommend this hotel to anyone visiting Miami!
Be the first to ReplyBest value in Miami.
Second stay in as many months. Returning again in March. Service remains superb, attentive and courteous. Love the staff. Breakfast buffet is terrific. Rooms always clean. Great beds. Value is unmatched compared to other hotels around Brickell. Stayed at other hotels over the years but Mandarin blows them away. Pool and man-made beach are gorgeous. Bar vibe also lots of fun. Don't forget the Spa, which is a gem. It's mind-blowing. Love the hot stone therapy and steam.
Be the first to ReplyNo Compassion and understanding of what constitutes an emergency
I was there on business and had my cell phone ringer on silent. I forgot to turn back on after the meeting. My dog past away while I was staying at their hotel. I would've been able to be with her at the end if I changed flights but they wouldn't transfer an important call to my room. They said it was too late to disturb me. A family member passed away and they were concerned about disturbing my sleep??? My fiance begged them to connect and they would not. When I shared my experience with a hotel manager, he listened well, apologized, and promised a call back. I never received that call. Its a beautiful hotel that I normally really enjoy staying at but this was terrible on their end.
Be the first to ReplyTrue โoldโ luxury with a killer view!
Loved it! Amazing comfortable rooms with balconies & the best view of Miami downtown! The hotel is not the most modern one you will find in Miami, so not that instagramable if thatโs your thing. However, rooms are luxurious, comfortable and have incredible views! Staff is great and very service oriented (even for US standards). Spa is amazing! Pool is not the biggest one but itโs nice. The hotel location is quite convenient too - the Brickell center is just couple minutes walk away. You can reach most interesting Miami spots within 20m Uber ride. All in all - loved it and will be coming back!
Be the first to ReplyPerfect again!
Another amazing stay- I canโt get enough of this place. Itโs perfect. Special mention to Enric at the Front Desk taking the effort to ensure we got a good room and JC out at the front door; heโs always great. Fantastic, quiet room and amazing shower water pressure. Love this place! Best hotel in Miami bar none!
Be the first to ReplySo disappointed
We booked here because of the chain's reputation. Despite reserving and paying for a premium veranda room, we were given an ordinary room and told nothing else was available. (I booked 4 months in advance). They also charge extra for WiFi, yet the only way you can pull up room service menus or get any other hotel info is on your WiFi. The whole experience was disappointing and there are plenty of 3 star hotel/motel chains that do a better job. Would not recommend and eoukd not return.
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