Mandarin Oriental, New York Yelp Reviews - Mandarin Oriental, New York - Trade Reservations
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- Any Room Type
- Any Accessible Room
- Hudson View Accessible Room (2 Twin Roll In Shower Workdesk 39sqm)
- Hudson River View Accessible Room (2 Twin Bathtub With Grab)
- Hudson River View Accessible Room (1 King Bathtub With Grab)
- Premier Central Park View Accessible Room (1 King Bathtub With)
- Any Standard Room
- Hudson View Room (1 King High Floors Workdesk 37sqm 398sqf Hudson)
- Hudson View Room (2 Twin High Floors Workdesk 37sqm 398sqf Hudson)
- Central Park View Room (1 King Park View Located On 40 43 Floors)
- Any Superior Room
- Premier Central Park View Room (1 King Located On 43 54 Floors)
- Any Suite
- Hudson River View Suite (1 Bedroom 1 King Corner Suite Located On)
- Central Park View Suite (1 Bedroom 1 King Corner Suite Located On)
- Premier Central Park View Suite (1 Bedroom 1 King Corner Suite)
- Two Bedroom Central Park West Suite (2 King Skyline And Central)
- Two Bedroom Central Park West Suite (1 King 2 Twin Central Park)
- Oriental Suite (1 Bedroom 1 King Park View 10d Cxl Policy 1 Night)
- New York Skyline Suite (2 Bedroom 2 King 10d Cxl Policy 1 Night)
- Any Premium Room
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Mandarin Oriental, New York Yelp Reviews
Latest Reviews On Yelp
30 Reviews
0 Replys |
For the price of this hotel, they have the rudest night
For the price of this hotel, they have the rudest night staff and doormen. We went to check out the fitness center and an employee approached us asking if we were guests. We said yes and asked what the hours were. Employee "Well, it depends on the season" Us " what are the hours this week" Employee "like I said, it depends on the season" WTF. We are not here to play 50 questions with the staff. Same with the doormen in the evenings. They won't even leave their post to open the doors for anyone or bother to call a cab or let anyone use the complimentary car (obviously sitting right in front of the hotel not being used. We know this because we've taken it before) The resturant staff and morning doormen were very nice though. Our experience here proved the 5star service is not consistent across the different hotel teams.
Be the first to ReplyGreat location, beautiful surrounding atmosphere, great
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever,
Be the first to ReplyNice spot to stop by for cocktails and appetizers.
They also have other food items, but that's all we come for. Oh yeah and the views!
Be the first to ReplyJust got home from several days at the Mandarin and I
Just got home from several days at the Mandarin and I didn't want to leave!! The service was exceptional- personalized and attentive. The rooms are all above the 35th floor and have spectacular views of the city. The hotel is on the southwest corner of Central Park.
Be the first to ReplyWe came here to the MO lounge for lunch awhile ago.
We had a reservation which is recommended. We got a table by the window. Stunning views of Central Park and the city. Service was good. Food was delicious but small portions. Prices for some of the items were outrageous, you can easily get them elsewhere for way cheaper. I would come here just for the experience and drinks and snacks only. I would skip getting a meal here. Try one of the many other restaurants in the area.
Be the first to ReplyBeautiful and clean (!) hotel.
The views are amazing. Very helpful hotel staff. I had requested one of our rooms to have two twins and got a king instead - still giving them 5 stars because overall was a great experience. Will definitely come back!
Be the first to ReplyCame here for seasonal afternoon tea.
The view is amazing - only the tables that order afternoon tea get the perimeter against the windows! Decent cup of tea ~ English breakfast of course and Earl Grey. Random, but the shape of the teapots is not ergonomic at all, and it's nearly impossible to pour tea with one hand whilst not burning yourself LOL. So it's nice to have someone else pour the tea for you :) Scones - soooo buttery, flaky, and delicious. Top 10 scones I've ever had. I think they rotate the flavors of scones. Today we got the plain and raisin/cranberry(?) which come with Devonshire cream, lemon curd, and strawberry preserves. Even if you're a selective clotted cream girl, try all of the jams! Tea sandwiches - mini lobster roll with caviar was very cute and pretty good, the others were decent! Only the curry sandwich ended up being my least favorite. Desserts - the apple mousse was by far the favorite! The strawberry cheesecake came in second. But the chocolate chocolate was not great - too rich and sticky! Overall, loved the afternoon tea here - will be back! I hear they have a holiday menu updated soon!
Be the first to ReplyThe best dirty martini I have ever had! Had the avocado
The best dirty martini I have ever had! Had the avocado bowl for breakfast it was great and the cod for dinner was delish!
Be the first to ReplyHIGHLY RECOMMENDED MO NYC exceeded all expectations I had
HIGHLY RECOMMENDED MO NYC exceeded all expectations I had for my weekend stay. In the past, I always stayed at the Four Seasons MidTown, but, since they were closed, I decided to try MO. I had previously stayed at the MO Miami and that was excellent, so I knew it would be a great choice, but MO NYC outshines the Miami location. I was greeted at the front desk with a warm smile and a welcoming feeling. My room was spacious, EXTREMELY CLEAN, and private. The bathtub added an element of luxury that made this trip OVER THE TOP AMAZING, especially since it was cold and rainy in the city. The room service was PERFECTION! Delicious breakfasts in the morning, and yummy snacks in the afternoon. The final element that made my stay even more amazing was Patricia. She booked a last minute car service to the airport for me. I will absolutely be back over and over anytime I'm visiting the city again!
Be the first to ReplyThis might be my new favorite hotel due to the amazing
This might be my new favorite hotel due to the amazing service from the whole staff who were attentive and helpful. The rooms were very spacious and I loved the Diptyque products that were available for use. We stayed on the 43rd floor with a view of Central Park and the views were amazing. We ordered room service and the food was delicious. Will be staying here from now on!!!
Be the first to ReplyAbsolutely one of the most beautiful hotels I've stayed at.
Luxury all around. Professional staff and service.
Be the first to ReplyIf you want amazing views of Columbus Circle and the park,
If you want amazing views of Columbus Circle and the park, go to the bar in the hotel. To caveat - - my review is strictly on just the bar (I have not stayed at the hotel). Very different set up that I was not expecting (in a great way). I am usually a sit at the bar kind of person, but I think with the views they set it up a bit different. There is no actual bar that you can sit at, just more tables/ lounge chairs. If you are not staying at the hotel you can't sit near the windows, but fear not - - the views are still amazing from any seat you get. The drinks are a little pricey (but also it's the Mandarin so naturally don't expect less). The only reason I did not rate 5 stars is because the waitress was not attentive. I had to flag her attention to get another round of drinks. But putting that aside, the views were incredible. The drinks were fantastic. And the vibe was relaxing. Don't think twice, just go for a cocktail!
Be the first to ReplyWe got the premium Central Park view suit.
King bed is very nice but the room and the view are just okay. Not super impressed, especially for the price. They do have a great room service - food was really yummy and service very good. They also have an amazing SPA! Felt super relaxed afterwards.
Be the first to ReplyFor as luxury 5 star hotel, you would think the Spa offers
For as luxury 5 star hotel, you would think the Spa offers the same level of luxury and service. It doesn't. The pricing is 5star level, service is 2star maybe 3 star and customer service - negative stars! The mission of MONYC: Our mission, to delight our guests each and everyday...I was not delighted after my service and it is not a memorable experience of any kind! I made a reservation for a facial on Sunday Dec 4th and mentioned I had a gift card that I would redeem for the services. I was told to arrive at the spa 15mins before appointment at 11am. I arrived at 10:40am and the receptionist snapped at me that the spa doesn't open until 10:45am. Red flag and should have asked for manager right then. I went for the facial. It was alright--not worth $270 plus tax and 20%tip (I have had better at other places in the city). When I went to use my gift card -i could no longer access it. And the staff couldn't access it. I spent 45mins at the counter doing everything to get access to the gift card. Nothing. The same amount of time on service was spent to attempt at redeeming my gift card! The staff then said they would work to get it resolved and didn't want stress me out and would put a hold on my credit card for the total $329 until the gift card could be redeemed. I walked out of the spa feeling more stressed frustrated and heavy - the weight of paying for this eh facial plus not able to access a gift card my sister gave me that I could not enjoy the rest of my day. I received no communication on Monday or Tuesday-on Wednesday I called the spa. I spoke to woman who told me to figure it out myself by calling their gift card department. What!! It's their system that was not allowing access to the gift card so why would a customer have to chase after this? Today, Thursday at 6pm ( yes more than 4 days later) the director of spa Laura called to let me know they rectified the gift card and have credited my personal credit card and redeemed the gift card. No apologies for the way I was treated by her employee and pointed fingers at the gift card department at the hotel. Did nothing to make this better. The entire call was about how the spa is at the mercy of the gift card services department. Again no apologies of how this may have impacted me-nothing!! Customer service does not exist at the spa! If you are looking to waste a few hundred dollars, add stress to your life, want to be treated like shit for subpar spa services-this is the place for you. If not, run-run as fast as you can from MONYC spa.
Be the first to ReplySpeakeasy craft cocktails and skilled mixologists.
Excellent service in private exclusive lounge within a lounge...great atmosphere.
Be the first to ReplyWe came during lunch and it wasn't packed.
We got a window seat and the view is beautiful! I got the Crispy Chicken Sandwich and a Walk In the Park Mocktail. The Crispy Chicken Sandwich was really good, not dry at all and very saucy! The Walk In the Park Mocktail was very refreshing with the cucumber and so good. Recommendation(s):- Crispy Chicken Sandwich- Walk In the Park MocktailService: 5/5Tip(s):- You can reserve a spot online
Be the first to ReplyFirst of all, I have stayed in many of mandarin oriental
First of all, I have stayed in many of mandarin oriental hotels including the first one in Hong Kong, as well as the ones managed by mandarin hotel such as palace hotel is Abu Dhabi. I always have pretty good impression about this hotel chain. We even got married in one. Recently, we stayed at this one for our special event. I have emailed and called to set up something nice before we check in. However, when we checked, nothing was setup. And the room smells like there was a dead body there before. There is no water or anything we requested there. We called to request changing room. Finally we got a another room which looked like a reasonable hotel room. The deco was 1980s. Everything screams for new updates. Spa is decent and they have some skills. The price however was more than what it is worth. You can argue this is New York. I am not sure why the hotel's mind set is. Giving the rising safety issues everywhere in nyc, I don't think it justifies the price they charge with the room they have. More importantly, this is the worst hotel we have stayed in this chain. I don't recommended this hotel unless you have business nearby. It tarnishes the hotel chain brand.
Be the first to ReplyBeautiful hotel.
I'm in love with all MO hotels. The lobbies on their high floors have the absolute best views. The restaurant overlooking the city is divine. Great service. Rooms are amazing and plenty of space. Only qualm I have is the gym is quite small for such a large hotel. Too many people crammed in at prime times. Otherwise, it's an excellent place to stay in one of the best locations on Manhattan!
Be the first to ReplyThe best hotel I've ever stayed at.
Book immediately. This hotel is magical. You are treated like ROYALTY. The staff treated me like a princess. All the staff including housekeeping, room service, & front desk. They will have staff prepare you for bed; bring you slides etc. The staff is so friendly & charming. The housekeeping staff was very accommodating & not pushy at all. I felt very secure & comfortable the whole time. I felt very at peace. The views are surreal. The bathtub has a view shown in the first picture as well as a tv above it. I booked last minute & I was able to book a room on the highest floors. There is a jewelry store, restaurant, & spa inside of the hotel. Insane. I would not recommend opening bottles that should be obvious but I ended up spending over $600 on 4 small containers of alcohol. Not the smartest move.
Be the first to ReplyPretty nice place!! However, my only recommendation is to
Pretty nice place!! However, my only recommendation is to make a reservation before you go or you might not get a table near the large windows - for the Columbus circle view. The fries were honestly really good and light - but a huge serving which was lovely. The mushroom risotto was amazing! Super tasty. And the staff was really friendly.
Be the first to ReplySimply the best of the best in NY.
An oasis of superb service and peace in the eye of the storm.
Be the first to ReplyIt's the cashmere-clad lap of luxury on Columbus Circle.
My stay was perfectly smooth, except for the fact that when I checked in, they had a much higher rate listed on my reservation than on my confirmation email. This flub was corrected immediately, and once check-in was completed, the swift elevators whisked me to my 50th-floor room.The view over west Manhattan to the Hudson was striking and a different perspective on the city. (They offered me a Central Park view upgrade, but there wasn't one ready for early check-in, so I decided to go with what was available. No problem; they just switched the amenity to a $50 food/beverage credit.)The rooms are a calm, stylish oasis with plenty of storage and very large by NYC standards. The bathroom alone was larger than many rooms I've had in the City over the years. I love that it runs the length of the room behind the headboard wall and includes a tub under a window. The shower is also huge and even the water glasses are glittery and fancy. The only even slightly negative thing I noticed was that there were some scuffs along the bedframe and on the legs of some of the furniture, so it may be getting time to switch things out. All the textiles, etc. were in great shape. The 36th-floor pool is a spectacular amenity and we had it to ourselves on a Friday afternoon. The lounge overlooking Central Park offered great cocktails and always seemed to have a seat available even on a weekend. The decor is understated elegant with just a splash of drama in the curved lighting fixture. Staff were, of course, unfailingly polite and eager to be helpful. I'm going to save my pennies and stay again some day.
Be the first to ReplyEveryone was amazing -- from the bellmen to the front desk
Everyone was amazing -- from the bellmen to the front desk staff to the MO Lounge team! They were accommodating, friendly, and made our whole family feel warm and welcome. The housekeeping and in-room dining staff were also great. We were lucky enough to have been assigned rooms overlooking Central Park, and having that view helped make our trip even more memorable. We can't wait to return and experience the hospitality of the Mandarin Oriental NY again.
Be the first to ReplyDefinitely live up to its stars and this place is all about
Definitely live up to its stars and this place is all about the view. The service level was spectacular, their staffs were so friendly, helpful and amazing. I can't think of any minus point during our stay. It's just a few steps away from Central Park and subway station, might be a bit far to Midtown and Downtown, even JFK so be careful with the travel plan to avoid traffic. We didn't have time to enjoy their amenities, mainly just the bar at late night and in-room dining service for breakfast. The view from the bar was amazing, awesome skyline from 35th floor. Their staffs also gave us some great recommendations for food around the area. Definitely recommend if you plan to stay around Uptown and Central Park.
Be the first to ReplyAbsolutely loved the amenities and service.
They surprised my nieces with stuffed panda bear toys and a notepad full of animal drawings they could color in. Also enjoyed all the diptyque products in the bathroom and the bath bombs were a nice touch. The location is perfect because it's right next to everything (Central Park, Columbus circle shops, subway, Times Square, etc) and it's also tucked behind the main street so less noise pollution, people congestion, and sidewalk chaos.
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