Today I visited the place and ordered Maru Bhajiya and - Maru London - Buy Reservations
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🤮 1/5 - Today I visited the place and ordered Maru Bhajiya and
By 👻 @Shailesh S., 05/20/2023 3:00 am
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Today I visited the place and ordered Maru Bhajiya and Coffee. As I entered place there were some left over stuff on table and had requested "Anna" (who was so called running the place)to clean and he casually asked to check for another table.First impression I understood there is no attitude to serve customer respectfully Anyhow while I was waiting for my order there were customers complaining on wait time.Second impression I understood service is slow Still I maintained positive attitude to check for myself.My order for bhajiya came, it was ok can't say reasonable as per price. In mean while some customers came while I had completed half of bhajiya ( significant time had passed)they ordered samosa and tea. I asked to check my order of coffee again after sometime, while next order was served with both samosa and tea even though they had visited after us. I called again "Anna" , to my surprise instead of apologizing for delay, he argued though you had ordered coffee n bhajiya together it's your mistake to tell us you want it together .I said if that was case I should have been asked how would u like your order. Forget that audacity to argue instead of apologizing still our order was significantly delayed as people who came after us got served before us. There is clearly carefree attitude of "Anna" and no customer is treated here with respect. For a successful restaurant, along with maintaining the food quality , there has to be attentive attitude of serving customers to get pleasing experience so to get repeat customers In conclusion I could say my Experience was Bad Customer Service to extent that even they did not accept their mistake in treating and dealing with customers RUDELY.
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