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🤮 1/5 - Skip it
By 👻 @Lauren P, 11/12/2023 3:00 am
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Wish we had a better experience than we did at this restaurant. I planned a dinner for my boyfriend’s 40th birthday. I made a reservation 4 weeks in advance, and called 2 weeks in advance to alert the establishment it was his birthday. The reservations are on “Peak” - you reserve your specific table; catch is that apparently, other customers can “buy” your reservation from you. As this was intended to be a special milestone dinner, I booked a banquette. The day of the reservation (on his birthday) I received a text from Peak that someone wanted to buy my table for $50, and if I wanted to keep my table, I didn’t need to respond. We arrived at the restaurant early, and had a drink at the bar - lounge/bar area is great! When time for our reservation, we were “greeted” by a host, who promptly informed us that this is a Dinner Jacket Only restaurant (we were never advised of this prior to the reservation). The host was pretty rude to us, and handed my boyfriend an ugly paisley silk magician’s jacket. We were brought to a table that was NOT a banquette, instead a table in the middle of the room. Someone swiped our table, and we didn’t receive the proposed $50. Disappointing, but we didn’t say anything. We had high hopes for the evening regardless. Unfortunately, I would not suggest anyone waste their money here. For the $600 we spent, we assumed we would receive a level of service and food quality that would match the ambiance, and we were sadly incredibly disappointed. We had one server that seemed to leave 10 minutes after we were seated, claiming we were in for a night of surprise - our only surprise was the service was bad - he dropped a candle on the table (this is actually part of their bread and butter service), and left. The bread arrived 25 minutes later from a different server, who forgot to explain that the candle was the butter. After taking our order (almost an hour after we sat), all service nearly disappeared. The food was both over and undercooked - $140 for a Wagyu steak that was undercooked and flashed, and inedible. The steak tartare was prepared table side; the server said “I will review the items as we prepare the dish - let me know if you are allergic to or don’t like anything” (to note, they never asked our allergies); before we could say if we wanted any adjustments, the ingredients were already in the dish. At one point, I brought “4-0” candles that I had purchased over to the host, to give the kitchen for dessert. He acted like I handed him something spoiled. The dessert came from the server and the host, who both just handed my boyfriend the dish and simply said “enjoy” and walked away. Overall, ambiance was a 10, tables were a 6, drinks were a 5, food was a 2, service was -5. We will not be making another stop here on our next Palm Springs annual trip.
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