Most terrible service, a complete disaster - Mizumi Las Vegas - Buy Reservations
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🤮 1/5 - Most terrible service, a complete disaster
By 👻 @Rensi L, 11/12/2022 3:00 am
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Mizumi used to be my favorite restaurant in Vegas. However, everything changed when a waitress called “Mei” totally ruined all the mood for my dinner tonight. I was just rushing the restaurant from airport as usual wearing my Y3 slides. She first looked up and down over me and refused me to get in because of my shoes. The girl from the front desk allowed me to enter and told her that it’s fine. I also mentioned that I have come to this restaurant several times with the same shoes and nobody has told me that it’s not allowed. Mei kept an extremely rude attitude towards me, ignoring every thing I said and showing a indifferent face all the time. After I asked her name and let her know it’s inappropriate to treat me in that bad attitude, she answered “do you need me to call you my manager?” I said yes and she went to talk to her manager for very long time. The manager, Simon, then walked to me and explained that the restaurant policies have changed in the past few months and Mei did not have to tell me this change. The manager showed a very tough attitude as well after having a long talk with Mei. “Every fine dining restaurant requests a formal dress code”, he said toughly, without any patience or understanding. I mean, you guys can let me know the policy when I asked to join the waitlist in the front desk, or just tell me in a polite and normal way, instead of showing the rude and disrespectful attitude and making the customer have the most unpleasant experience. I could leave and I don’t have to have my dinner there. Second, different people have different standards of the dress code, not sure if it’s due to the lack of training process or they never pay any attention to the service. I PAY FOR the service there. But the experience that Mei and Simon have brought to me was truly a disappointment and disaster of Mizumi and Wynn.
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