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🤮 1/5 - Gave The Loren a chance and.
By 👻 @Christopher A., 02/18/2024 3:00 am
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.. Thank God we halved the second half of our stay in Austin at The Thompson; Diner Bar, here we come. Lol Was offered 'party favors' by the hotel staff and their supposedly top-tier restaurant insisted I leave the first $0.00 tip of my 40 years of life. SMFH. Almost all of my reviews are 4 or 5 stars; this one warranted the one star review, overall the service was extremely underwhelming beyond one great interaction from the FOH manager (maybe? - had the skill set, but failed on the execution)... followed by a complete lack of follow through on the resolution he actually expertly crafted. For a brief moment, I thought he had passed the litmus test for customer service, the ability to take a poor experience and turn it into a great experience, and thought this would be a 5 star review... but he dropped the ball hard chatting it up with other staff members and not following up with his promise/gesture to oversee the remainder of our service. SMFH. *Note* THE FOOD WAS EXCELLENT. TOP-TIER MENU. Shoutout to the kitchen staff and their attention to detail; we found no fault in the food whatsoever, even my French 75, which was abnormally herbaceous, was subjectively excellent. *Also, I should have known better than book dinner at a place where in-room arrived cold somehow that morning after only 15 minutes (shame on me, I'll have to give the hotel a second star for my overall lack of judgement). Sad thing is I'll probably give them a second chance and see if they can at least deliver par on a dine-in breakfast; everyone says I'm a sucker for second chances, but the $60 AmEx FHR breakfast credit probably contributes to my lack of good judgement. One last Pro-Tip: Remember to make sure you request a specific seat. If you defer to their judgment, you'll end up facing the kitchen door in a less than half full restaurant with an amazing view.
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