Beware outrageously bad experience! The first impression - Nobu London (Old Park Lane) - Buy Reservations
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🤮 1/5 - Beware outrageously bad experience! The first impression
By 👻 @N V., 08/21/2023 3:00 am
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Beware outrageously bad experience! The first impression walking into the foyer was nice and pleasant, however coming upstairs the atmosphere felt like a cafeteria with ridiculously overpriced food. Firstly the water was served in dusty/dirty glasses. Asked for new ones and got only one new glass since the waiter already poured some of the water into the other dusty glass. We weren't offered the summer lunch menu and had to ask for it ourselves. Then it took over 35 minutes waiting for the food. The waiter came to the table and said the chicken main is being made and it takes time and asked if we wanted some edamame in the meantime, which we said ok to. Bento box was then served separately and the other party had to wait further for their food. The waiter then came to the table and said "chicken was being made and plated now and will be served in a minute". It took another 10 minutes after that until the chicken main was finally served. The food was very average for the pricing of the restaurant and chicken was completely overcooked, edamame excessively oversalted, skin on the cod was soggy and gluey, vegetables with rice had no sauce and were completely dry. Meal itself was completely underwhelming. When we were going to pay we noticed the charge (of 8£) for the edamame. When we enquired about it, meaning that it was offered as an apology for delays in the kitchen, the waiter denied offering it for free, disagreed and made us pay for it anyway. The service was horrible on multiple levels. We further on did not want to pay the service charge as it stated on the receipt that it was optional, but we were denied the possibility to omit paying it. There are hundreds, if not thousands other much better places to eat in London. Would absolutely not recommended this place.
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