Not too satisfied with my stay. Rooms were great though. - nobu Marbella - Buy Reservations
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🤢 2/5 - Not too satisfied with my stay. Rooms were great though.
By 👻 @Lynn V, 03/08/2024 3:00 am
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Let’s start with the good things: great hotel room (junior suite) comfy bed, nice shower, amazing gym. There were a lot of constructions going on like cleaning the ponds wich caused a bad smell during the day and close to our room we had noise disturbance because of the construction. Communication between reception staff was not too nice as we had to call 3 times to ask for a later checkout (wasn’t possible, only 30 minutes later was possible so that is 12:30) and at 12:00 we get a call from a receptionist asking why we didn’t check out yet (rude tone). I asked for a bellboy to pick us and the luggage up since the resort is quite big, lots of small steps and stairs. After 20 minutes there was still no bellboy so we had to go by ourselves and no one of all the working staff that saw us struggling with the luggage suggested to help us. Even during breakfast the staff continued to clear plates from our table without asking and therefore took away plates that we were still using several times. They didn’t ask if we wanted anything like coffee or tea, we had to ask that ourselves. So for the room (&gym) I would definitely come back, but the staff should step up their level to really give us a 5 star service.
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