Misleading offer - cancellation then costs £20 each - Noel’s Bar and Restaurant Birmingham - Buy Reservations
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🤢 2/5 - Misleading offer - cancellation then costs £20 each
By 👻 @Sam J, 01/21/2024 3:00 am
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Very misleading offer advertised on their website. It states that there is a 50% off food offer in January with no asterisk, exceptions or T&Cs listed at all. It is only when we showed up to the restaurant after booking that I asked the waitress whether it is 50% off all food that we were told that this offer was only valid on certain days. I told her that it does not list this anywhere on the website when we booked, in which she agreed and said that multiple people had raised this. It is only when you view the online menu that there is a small print defining the T&Cs. As we had booked a table in advance, if we no longer wanted food we would have to pay a £20 cancellation charge each. Nowhere through their online booking does it notify you that the 50% off offer would not be valid on those days. Food was nice but portions were small.
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