Left with a bad taste in the mouth - ONIKU KARYU Chuo City - Buy Reservations
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🤮 1/5 - Left with a bad taste in the mouth
By 👻 @TheBlueHalf, 05/14/2019 3:00 am
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I booked through Table All concierge service and received confirmation of the booking a month in advance for my wife’s birthday. As such I had pre-paid over £300 for this meal.
On the night we arrived 10 minutes early as the email confirmation advised us to arrive ON TIME. We were asked to wait outside in the rain. This was not a good start. At 9:05 we asked if the manager was around as it wasn’t acceptable that we were waiting outside with no seating or acknowledgement.
At 9:15 I went inside to ask what was happening and was told some tables had over run and they were running late. I accept this, but to be kept outside with no seat in the rain made things worse. At this point my wife was in tears and wanted to go.
I spoke to the owner who confirmed that bookings from Japan take priority over those from overseas. It was disgusting to be treated like this having spent so much money and this restaurant is an embarrassment to Michelin Star establishments all over the world with such a poor level of service I would hesitate to book another.
So in summary, if you book through Table All, prepare to be disappointed and kept waiting outside until they see fit to prepare the table you have paid for.
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