Terrible cancellation policy! - Papilles New York - Buy Reservations
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🤮 1/5 - Terrible cancellation policy!
By 👻 @E M, 08/11/2021 3:00 am
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Concerning booking via the Tock platform, I have made a reservation to celebrate our anniversary. Unfortunately, I called to cancel my reservation, same day, due to my partner's illness and charged a $100 cancellation fee. My bank informed me that they refuted the charge and were not willing to issue a refund. Please note Papille's two-day cancellation policy is only disclosed "after" confirming your reservation online. Major transparency issue. I hope this helps.
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