Over rated and over priced - Plumed Horse Saratoga - Buy Reservations
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Saratoga's Best Restaurants that are most frequently booked by customers of Plumed Horse Saratoga
Ranked #7 in Saratoga's Best Restaurants.
🤮 1/5 - Over rated and over priced
By 👻 @Karen Z, 10/14/2021 3:00 am
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This is was the worst dining experience we've ever had. Terrible service, terrible care, mediocre and overpriced food. Here's how it started. Our server knew as soon as we sat down that we had 90 minutes before we had to leave for a play. It took 55 minutes to get dinner rolls (cold in the middle), an hour to get our appetizer and an 75 minutes to get only one of our two entrees -- and it was cooked incorrectly -- fish that was nearly raw in the middle when we ordered it well done/firm. Even though we were nearly out of time (and had to leave in 15 minutes), they wanted us to wait for the second entree even though no one knew when it would be served. With 1-0 minutes to spare, we finally just cancelled the entrees and got the check. The server finally told us that their ticket machine in the kitchen wasn't working and that's why nothing had come out, but we couldn’t figure out why no one checked for us. She never apologized, never tried to take care of us. The "second in command" was angry that we didn't like the bottle of wine he had recommended, and was incredibly rude and arrogant. We explained our many issues to him and his only response was offensive — he had opened a second bottle of wine for us and that they had done "everything they possibly could have for us" -- which was absolutely nothing. We asked to talk with the General Manager, who was on a "conference call" and couldn't be bothered to talk with his customers. Restaurants make mistakes but the appalling thing about this restaurant, was that they can't be bothered to apologize for bad food, bad experiences, lack of care. We had no dinner, no apology and no one trying to make it right. Shame on this restaurant for its arrogance, its lack of care for its customers. P. S. The champagne they poured us was a retail $13.99 bottle of Charles Armand Blanc de Blanc Brut — not even sold there. Rated 3.1 on the Vivino app. Really? Michelin star?
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