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10 Reviews
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A magnificent setting, good honest food, slightly high but
A magnificent setting, good honest food, slightly high but mostly justified prices, marred by a couple false touches which are fair enough for Singapore. I was excited to finally make it to Pollen. A friend whose palate I trust enormously held it as the best in Singapore a few years ago yet the location made it hard to convince either friends or the other inhabitant of the home to trek there - and locals know Marina Bay Gardens well enough that the location is not that exotic anymore. Unfortunately it seems Atherton has left; fortunately his replacement used to be at the Claridges in London which back when I was there had a solid reputation. The little train from the taxi stand is an amusing start, although had the sun been out in force we may not have enjoyed it as much. The location was indeed very nice, not just the Dome but the indoor decoration, spacious, with enough space between tables to have some privacy, yet open and well lit (as you'd expect in a giant greenhouse). It is REALLY cold inside, but we were forewarned and brought woolly things. Felt just like London really. My first thought with every dish was how British that cooking was. Well sourced ingredients, prepared simply without artifices to hide their flavour, chosen to match each other. This is the Michelin/nouvelle cuisine equivalent of comfort food and to be honest a welcome sight, we're a bit tired of foam and smoke with no taste, the excitement should be on the fork. The tarte tatin is for some reason sold as a portion for two; well, I could have finished it myself, it was very well done. That's why it gets its own paragraph. Of course this, as well as the great bread, would not have been as noticeable in Europe with its plethora of French and French-trained chefs and bakers, but here, it is rare enough to warrant ignoring the banana ice cream and jelly option (whose gula melaka was the only trace of a nod to local tastes I could find). Now some minor criticisms: 55++ for a three course lunch is quite steep, however the location may explain it; the wine options were so boring we ignored the list; the cocktails (whose list is even more limited than before) seem unimaginative and using cheap bases which detract from the restaurant; the old list shown on a 2012 review has Hakushu 12yo, this one either Bacardi or Malibu rum. That would have been an easy 22++ they lost out on. I'd recommend the restaurant manager visit the Auld Alliance and chat with their manager about ideas for interesting stuff without breaking the bank. Finally, the lonely cheese board looked quite miserable with few options, none AOC/fermier, all quite boring, in other words some branches of Cold Storage have more choice and perhaps better quality. I only looked at it twice though, but again, an easy 10++ with a bit of thinking. If the Swissotel Equinox buffet can have free flow raw milk AOC 18 month aged cheese Pollen can afford to up their game. The chocolates at the end were not bad, however the "fennel" was absent from its namesake piece. All in all, this is a solid choice to take guests from abroad who will enjoy the surroundings. Not a bad option for a Sunday lunch either. If only they sorted out their booze...
Be the first to ReplyGreat place to grab a break for a cold drink.
 You will need a cold drink after the walk to here.  Singapore is hotttt.
Be the first to ReplyBesides its location inside the flower dorm of gardens by
Besides its location inside the flower dorm of gardens by the bay, this little cafe has nothing going for it. The service is terrible: slow and unfriendly. The drinks are expensive: $7 for an iced latte. You're better off passing by the cafe and eating elsewhere in my opinion. I can't say anything about the food since they don't serve food between their lunch and dinner service, but they use fresh herbs that grow in the little garden beds surrounding the dining area. I guess that's pretty cool. They do have a large variety of beverages, from wine and beer to coffee and tea. I just wish the service was a little better to match the high price tag.
Be the first to ReplyBig fan.
Not sure if he's Steve Allen, but the chef who served up our High Tea did a grand job. We were absolutely pleased. Service was swift, although a bit too swift. With High Tea one needs a little more time to nurse the wine, enjoy the aromatic teas and more so enjoy the treats.Here's a tip for Pollen - serve up the savories first individually. Not all at once. Leave the menu on the table so your patrons can review the items they have been served with. With the tray that had everything on board, we weren't really sure which was which. Bottom line - darn good treats for high tea, good service, allow your patrons to be charmed by your treats, but give them time.Yes, I'll come back.This review was for a visit on Apr 25 2017
Be the first to ReplyWe popped into Pollen for an evening meal and a drink on
We popped into Pollen for an evening meal and a drink on Sunday night. The venue was a little quiet and we were moved from a table that was never taken up by the time we left.Perhaps we are ugly because they moved us behind a column.We ordered a light plate of sour dough with hummus and smoked butter. It was ok. As an after thought I realise the western restaurants this place attempts to emulate typically provide bread as an appetiser. Not yet normal in Singapore.We ordered the risotto with beef cheeks and the ribeye steak. The plates appear of a conservative size but were filling. The beef was well cooked and if I were to go again I'd order all of it again.The restaurant has daily offers but they are subject to demand and both the desserts of the day were gone by the time it came to us at 7pm.The only thing that was a bit bizarre was the service. We ordered water that didn't come until the third time of asking and plates were cleared before everyone on the table had finished eating.Table water is also expensive at 5sgd per person (possibly by cup- we didn't confirm that).
Be the first to ReplyThis place isn't equipped to handle the number of tables
This place isn't equipped to handle the number of tables available. Waited 45+ minutes just for tea and a lemon tart. Luckily I wasn't in a rush and simply read on my smartphone. Neighboring tables had some bad service too. Good atmosphere but it is largely a waiting game at this restaurant. They have a six sigma problem. It is uncharacteristic to have such a poorly run establishment in a first class attraction like the Gardens By the Bay. Its processes need to be analyzed by the VP of Operations or whoever runs the operations program at the Gardens.
Be the first to ReplyThis review is for lunch at Pollen's main dining room on
This review is for lunch at Pollen's main dining room on the ground floor.* star Service/staff -polished as well as professional service. Lots of attention. Always helpful.* star Location -Amazing Dome location. Free shuttle to restaurant. Free entry/exit from garden. Amazing views of the city.* star Food- enjoyed my lunch. Presentation as well as flavor quite superb technically. Not a lot of food but I expected as much.* star Restaurant decor- uncluttered, sophisticated, airy, quiet. Kind of boring but I suppose the food is to be the star here. All in all a real yawner. Nothing too interesting or compelling about Pollen. I just cannot see me returning to the main dining room. Ever. Maybe I will try the upstairs cafe for a more casual experience with more casual prices.
Be the first to ReplyA long wait, and disappointing food selection.
We visited on a public holiday, and I guess everyone, including us, wanted a seat in the beautiful flower dome. We waited. The servers were not very friendly. Rather brusque and kept saying they have no idea how long the wait is, and we can just stand around to wait.Luckily a table left in 15 minutes, and we took the spot! Ordering is at the cashier, rather weird, for a cafe/restaurant looking of certain calibre. A long line of customers were waiting to get their orders taken. We were really excited about beignets and arancini, but sadly the beignets were not available... (AND not indicated on the menu!!) The arancini came. Small cute cripsy balls, could be more cheesy.. And strangely without any tomato sauce. but ok, the flavor was reasonable. The thing I could not BELIEVE, was that there was a strand of hair EMBEDDED In my arancini. NO. I will not accept an arancini of this calibre. eew. it totally turned my appetite off after that. Sigh. Otherwise, the cafe is set in a beautiful location! Just need new staff, new management and new kitchen.
Be the first to ReplyKill two birds with one stone: complimantary entrance to
Kill two birds with one stone: complimantary entrance to the garden if you get the hightea.
Be the first to ReplyThis is a review of the fine dining restaurant (downstairs
This is a review of the fine dining restaurant (downstairs of the more casual cafe which serves the high tea).  Eight of us dined there today for lunch.  The service, as I remembered from a previous visit,  was impeccable.  There's attention to every detail and it was almost as if our table had its own dedicated waiter and sommelier.  The restaurant is tucked away inside the back corner of the Flower Dome.  When you arrive by taxi or car, a chauffeured buggy will carry you to the back door/main entrance of Pollen.  Inside the restaurant, the ceiling is low and the space is brightly lit with 100% natural lighting and offers views of the Singapore Flyer and Guests making their way around the outdoor gardens.  The furnishings are comfortable and the space is bordered by an indoor planted berm.  It  reminds me of dining on a really nice outdoor patio.  (But remember you're inside the air conditioned flower dome)All eight of us ordered from the three course set lunch menu ($55++) which is considerably cheaper than ordering a la carte.  The menu was different than on my first visit, so I suggest visiting the website to see what items you might expect to find.  On the set menu, there are three choices for each of the courses (starter, main, dessert).  For the main dish, the options were beef, fish or vegetarian.  There's a $15 option of adding a glass of wine and a $5 option for non alcoholic beverages.Because the menu changes, I won't comment on the food.  All of us had positive remarks on each of our dishes.  Whatever you decide to order, you can bet on 3 things:1. The plating and presentation will be flawless.  Everything is very beautifully arranged and presented on large oversized white plates or bowls.2. Every morsel will be delicious. (Enough said.)3. The portions will be small.  If you sit down with a ravenous appetite, there's a good chance you'll leave a little hungry. No matter the course, when they serve you that enormous oversized white plate with the small beautiful portion of food in the middle, you'll be met with the bitter sweet realization that it will all be over in just  5 or 6 bites.  We assume that if you order the same dish a la carte that the portion size will be larger.  I am not sure.After the meal, you get complimentary entry into the Flower Dome.  Leaving the lower level restaurant, we took the elevator up to exit through the upstairs cafe.  The elevator doors opened into the cafe and we were met with bright sunlight, loud families, and the hectic atmosphere of a theme park patio dining area. I say this to point out the difference between the fine dining lower level restaurant and the upstairs cafe.  I'm sure the upstairs is also nice, but it's two different experiences.The Good: The atmosphere, food and service.  Complimentary entry into the Flower Dome.The Bad:  Laughably (gourmet sized) small portions.  On our first visit we sat at the table next to the entry into the Flower Dome.  The massive aircon units for the Flower Dome must be nearby.  There was such a cold draft that we were all MISERABLE.  Chilled to the bone. They offer shawls for the ladies.  My recommendation is to bring a sweater.The Verdict:  I highly recommend Pollen for lunch or dinner. It's an especially nice place to bring out of town visitors.  Make a reservation and arrive a little early to take the chauffeured buggy to the restaurant.  Leave yourself some time afterwards to stroll through the Flower Dome.
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