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More About Polo Lounge Beverly Hills
Map 9641 W Sunset Blvd, Beverly Hills, CA 90210, USA
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Polo Lounge Beverly Hills Reviews

Yelp: 🙂 (30) Tripadvisor: 🙂 (18) AT: 😍 (7)
🤮

Came to polo lounge for a girls lunch.

1/5 by 👻 @Anna B. on 07/21/2024

Not only were we disappointed in the service, but the food was terrible. We ordered a few dishes, the chicken had no taste to it, the beef tartare which is prepared table side (nice touch) was gross. Salad leaves were all wilted. We had a bottle of champagne, servers passed by a dozen times saw empty glasses and never refilled. Espresso is served in large coffee cups, champagne in large wine glasses. With the prices they charge, you would think they can afford to have proper glasses for each beverage. You go to a nice place for good food and service, and this was not that experience. Would not come back for sure.

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My wife and I celebrated our wedding anniversary tonight by

5/5 by 👻 @Morrie Z. on 07/07/2024

My wife and I celebrated our wedding anniversary tonight by dining at the Polo Lounge. We've been there many times before, but for drinks and dessert. Tonight we decided to have the entire meal there. The experience was AMAZING. Our daughter made the reservation and informed them we were celebrating our anniversary. Everyone congratulated us on the event. More importantly, the meal was extraordinary! We split the BHH seafood salad (so good). I had the chicken parm and my wife had the miso sea bass over garlic noodles (a special). Both entrees were off the charts delicious. Of course, the soufflé for dessert was unforgettable. Our waiter Jeremy was beyond perfect. If you want a special place to celebrate, forget the chain steak houses and come here and instead. It's well worth the money.

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Anniversary Lunch

5/5 by 👻 @messypete on 07/06/2024

I have always wanted to visit the Polo Lounge after hearing so many people including celebrities rave about it and we were not disappointed. It was our 10th Wedding Anniversary so I emailed ahead of time & requested a booth. We got it and as we walked it we were greeted with a Happy Anniversary. We were seated at a booth and the waiter told us that this used to be the favourite table of Elizabeth Taylor. I love old Hollywood so i was all over that. The restaurant has a smart yet relaxed atmosphere we ended up chatting to 3 lovely ladies at the next table. The food was delicious & service impeccable. When the dessert came out they had gone to the trouble of writing Happy Anniversary in chocolate on the serving dish. The day after I got a personal thank you for visiting email from the restaurant. It’s small touches like that that really make the difference. If I’m ever in LA again I will definitely return.

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Totally 5 stars from me! The ambiance was special, and I

5/5 by 👻 @Netta S. on 07/03/2024

Totally 5 stars from me! The ambiance was special, and I loved the beautiful piano music, which added to the elegant vibes. The food was excellent, and the people were stylish. The service was great. Check out the limited collaboration with Dior!

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Polo Lounge never disappoints.

5/5 by 👻 @Jazzy K. on 07/03/2024

Food, Service always excellent! The atmosphere is one of my favorite places.

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It's an LA institution, a trip here is mandatory, can't

5/5 by 👻 @C D. on 06/29/2024

It's an LA institution, a trip here is mandatory, can't believe I've never written a review. Was here recently and I must say the salad and lobster risotto I shared were absolutely delicious!

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The experience was wonderful! I ordered steak and pasta,

4/5 by 👻 @Amanda B. on 06/24/2024

The experience was wonderful! I ordered steak and pasta, and the food was fresh and phenomenal. The ambiance is amazing--historic, vintage, and naturally beautiful. However, I did notice some people staring and giving dirty looks. We were dressed appropriately and behaved politely, but it seems some patrons can be a bit stuck-up. That's why I'm giving it four stars instead of five. Our waiter was very kind!

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Had a fun brunch here with a friend who was in town for the

4/5 by 👻 @Elissa R. on 06/23/2024

Had a fun brunch here with a friend who was in town for the weekend and it even included a J.Lo and Ben sighting. The food was decent but not amazing for the prices, but that's to be expected at a Beverly Hills hotel. The service was very good as the waiters are real old school professionals and the live music was a nice touch. The interior of the hotel is beautiful. Definitely worth doing to experience at least once especially with out-of-town visitors.

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Classic LA Hollywood ambiance that makes you feel like a

5/5 by 👻 @Emily I. on 06/23/2024

Classic LA Hollywood ambiance that makes you feel like a celeb while you people watch other celebs. My girl and I came here just for dessert and champagne after my birthday dinner. Was it expensive? Hell yes. It was over $30 for a chocolate soufflé. However, you are paying for the experience and it was actually a lot for 2 people to share. Worth a visit if you are in the area in my opinion

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Polo Lounge in the renowned Beverly Hills hotel was our

5/5 by 👻 @Andre J. on 06/17/2024

Polo Lounge in the renowned Beverly Hills hotel was our destination for Father's Day with my wife and friends. Our favorite waitress, Michelle, invited us to this tropical haven. We were seated outside in a booth often reserved for celebrities, surrounded by lush greenery and warm smiles. The food was exceptional, particularly the tender steak and delicious scrambled eggs. Wifey enjoyed the chicken and waffle, complimenting the juicy chicken. Our drinks, lemon drops, whiskey sour, and espresso martinis, were also impressive. The chef and his team provided attentive and accommodating service, making our experience truly memorable. Thank Polo Lounge for an awesome time.

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From start to finish we had an excellent experience! Great

5/5 by 👻 @Phillip T. on 06/14/2024

From start to finish we had an excellent experience! Great food and even better staff! Love the indoor outdoor space too!

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The Polo Lounge

5/5 by 👻 @George Vreeland Hill on 06/11/2024

The Polo Lounge lives up to the history that it helped to make Beverly Hills the ultimate dining experience. The food and the service are the best. No better place for me to eat, and I eat here often. George Vreeland Hill

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Truly atrocious service - trading off its history alone

1/5 by 👻 @Ellpett on 03/24/2024

We visited the Polo Lounge for dinner having made a long standing reservation. Our reservation was for 20.30. The restaurant was full at this time and we were advised to return in ten minutes and we would be seated. Not a great start ~ what is the point in making a reservation if it cannot or will not be honoured? Returning ten minutes later, as advised, the host then told us there was still no table available and we were asked to wait at the bar. Whilst the barman was friendly and professional, the bar area needed a good clean as there were used straws lying about and food on the floor. At around 21.10 (40 minutes after our arrival and reservation time!) we were finally seated at a booth table in the restaurant. Unfortunately we were then ignored… the waiter in our section was clearly unable to manage the 4 or 5 tables he had, as we heard others complaining about incorrect drinks and being unable to attract attention in order to settle the bill. At around 21.30, one full hour after arriving (and by this point very hungry) we decided to cut our losses and leave. I have never before had cause to walk out of a restaurant, especially not one purporting to be a place of quality and tradition (and you will see from my other reviews we are regular diners in “nice” restaurants). AVOID! There are much better places to spend your time and money in LA.

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Full of promise but lacking delivery

2/5 by 👻 @Alex M on 03/22/2024

Visited on a Friday evening with a reservation for dinner at 2030. Arrived promptly at 2020 and was told we'd be seated shortly and to have a drink at the bar or wait in the lounge. After 15 minutes we returned and were told the table should be available soon and to have a drink at the bar which, on this occasion we did. Drinks were good although the bar area was untidy (napkins and chips on the floor etc). Come 2100 we still hadn't been seated but eventually were shown to a table. Fast forward another 20 minutes and staff hadn't acknowledged us. So, having finished our drinks and witnessed a table struggling to pay and another table with an incorrect order, we left. We offered the host cash for the drinks we'd had but this was declined: the only positive customer service we'd received. For a restaurant which is expected to excel at service and quality we were left very disappointed.

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😍

Super great food! One of the best kale salads I have ever

5/5 by 👻 @Brennan E. on 03/16/2024

Super great food! One of the best kale salads I have ever had. The burrata was a great touch to the salad. The staff was incredibly kind and there was a piano player. 10/10 recommend.

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Polo Lounge Beverly Hills Hotel

4/5 by 👻 @ogjohnkim on 03/14/2024

As Beverly Hills as it gets. One of those places in LA where everyone’s looking around trying to spot celebrities. There’s usually one or two at least. Not sure why since the food is just ok. The service is on point and the wait staff is very experienced. I guess that’s enough reason to pay $150-200 a head for eggs and coffee.

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😍

Exquisite and unmatched when you really wanna impress come

5/5 by 👻 @Shari M. on 03/09/2024

Exquisite and unmatched when you really wanna impress come to the polo lounge and you won't be disappointed thank you for a fabulous experience

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Perfect place for breakfast in Beverly Hills

5/5 by 👻 @Isabella on 03/06/2024

Beautiful breakfast sitting outside on the patio. Staff were very attentive and food was delicious. Feels very private but gorgeous decor!

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Celebrated my 40th birthday here and had a wonderful time.

5/5 by 👻 @Jon N. on 02/16/2024

Food was delicious and service great. Ambience and setting is amazing. Truly memorable.

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Went here for my boyfriend's birthday.

2/5 by 👻 @Talya D. on 02/11/2024

The food was unfortunately so disappointing. Specifically, the oysters were good (but poorly shucked had some shell inside), the tuna tartare was lacking flavor, needed salt and acid. The worst part was the steaks, we ordered a filet mignon and a NY strip, both medium. The filet came overcooked, about medium well to well and not cooked evenly throughout. The NY strip was the worst, it first came out grey and totally overcooked, I hate sending food back but had to. When they brought it back a second time it was literally rare. Insane to charge $80 a steak and obviously not know how to cook it properly. I didn't say anything because our waiter was so nice. The desert was cheesecake and honestly it tasted frozen with some cheap jelly from a kids pb&j sandwich. Drinks (old fashion, pink lady, and Millionaire) were great. The service was also great. Ambiance was nice, too.

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The Polo Lounge has been my "Cheers" when I'm in California.

5/5 by 👻 @Scott C. on 02/10/2024

I love the people, ambiance and food. I also love it's location as I live less than a mile away when I'm in Cali.

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We've been here quite a bit but we usually go down to the

5/5 by 👻 @Tamara M. on 01/18/2024

We've been here quite a bit but we usually go down to the counter. Lately we've been going to the Polo Lounge and have had the most amazing experiences here. Blake has been our waitress the last couple of times and she's simply amazing and a joy to be around. The food here is top notch. I've yet to have a bad meal. The ambiance is very Hollywood glam. With the green decor and booths that give it a warm intimate feel.

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Amazing as always, classic food and top-notch service.

5/5 by 👻 @Anita S. on 01/15/2024

This is were my family celebrates big milestones like graduations and engagements

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The service is second to none.

5/5 by 👻 @Dale M. on 01/09/2024

The food was what was expected, very good. The atmosphere is excellent. Will be going back.

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I've always found when a restaurant gets the hospitality

2/5 by 👻 @Matthew R. on 01/06/2024

I've always found when a restaurant gets the hospitality right, the food tastes better. A great meal is about much more than food - and it's the people who work front of house who know how to make you feel special. Sadly, the polo lounge has been slipping in this regard the last few times I have been here. The food has never been particularly good, but the ambiance, service, and vibe have always made up for it in my mind. Not quite sure if it's an over-corporitization, ego, or maybe a result of nepotism but I have distinctly felt like I'm getting attitude from those working the host stand upon check-in as of late. It's quite unseemly and totally unnecessary at a place like this. I was so disappointed at my last visit that I felt compelled to complain to management about it. I had arrived a few minutes early with the intention of arranging the flowers and champagne I had brought to enhance the table before my mother's arrival for her special occasion. I was curtly informed that "we only seat entire parties." When I pressed that I had arrived early so I could arrange the flowers and champagne BEFORE my mother's arrival the hostess behaved as if this was an awkward and unusual request. She then indicated that they would "make an exception just this once" and proceeded to assign our table. When it's not even 11am and the restaurant maybe has 5-6 tables seated this comes across as patronizing and condescending. I understand if it's midnight and the place is packed, but, give me a break!!! Due to covid the restaurant had apparently created a side patio in order to accommodate the social distancing (again I understand we are all under a unique situation) my complaint here is that again, on Mother's Day, and when the PL is known for live music is to have guests seating in an area that does not quite have the same vibe. It almost felt like a "bait and switch." To have booked a table months in advance only to be seated on an empty side patio with the faint sound of live music playing in the distance is pretty underwhelming. I tried to take everything in stride but the final straw came when the heat lamp failed to work after requesting it be turned on when my mother became cold. I decided I had to complain. While waiting for the manager to arrive I had an opportunity to observe the hostess turn a young family away who had apparently shown up at the wrong place. All I can say is a little grace goes a long way and feel like a pro would have made the accommodation and found a place to seat them rather than turn them away. I know there were available tables because we had just finished dining in solitude after the hostess claimed "we're going to be packed" upon my initial objection to being seated on the makeshift patio. My most recent visit at Christmastime was equally underwhelming. After arguing with the host informing us that we didn't have a reservation only to be corrected by another employee that the name she was searching wasn't the name I provided at least 3 times. After the "clarification" we were immediately seated at a booth and the 6th seat was literally 10-12" below the table - the edge of the table rested at whomever was seated in that seats chest. It was literally a joke and I figured we were being filmed for our reactions! The guest seated in the "chair of honor" was gracious enough to not cause a scene, but, even after requesting two additional cushions he was still at an awkward position compared to the rest of us. How can any rational person literally expect someone to sit at a table like that unless you're in some Tijuana style slop house? $135 for brunch and you're literally going to seat someone in that spot? It wasn't my reservation so I bit my tongue, but, wtaf??? Go to the Ivy instead - much better experience all around.

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This is where you come to be treated like a star and to

5/5 by 👻 @Itamar T. on 01/03/2024

This is where you come to be treated like a star and to even see some Hollywood stars at this high end restaurant. Expect to spend here as nothing comes inexpensive and you'll understand why when you get the type of service and food. This upscale restaurant located in Beverly Hills hotel offers some of the best service I've ever had. The drinks came out immediately and so did the food. All up to par and to my expectations. Started off with some espresso martinis which were delicious. As we sat we got a variety of bread with butter. We ordered some oysters and a salad. Topped that off with the chicken parm and peppered steak which were both delicious. The finale and what people order often is the chocolate soufflé . I have had soufflé at many places and this one has perfected the skill. The ambiance is old school catered to the Hollywood stars. The service was impeccable as the orders of drinks and food came out almost instantly. There was some live music and piano played which set the mood right. This place is as classy as it comes. There is a reason they have been around for quite some time. A must go to place if not for the food for their soufflé. Check out my pics for an idea of presentation and how delicious the food looked. We couldn't finish the food and asked to get it wrapped up. Even the to go boxes are presented with elegance.

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Wonderful dining experience

5/5 by 👻 @Elliott H on 12/29/2023

My sons, daughter-in-law, wife and grandson (toddler) at Christmas night at the Polo Lounge, and it was a truly unforgettable evening. The food, wine, ambience, and service were all great. I love good food, and this meal was just wonderful. The price is high, but the quality is higher.

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Incredible Experience

5/5 by 👻 @Erin on 12/09/2023

A night to remember! When we arrived for our reservation, we had to wait a bit and headed over to the 1912 bar for a few drinks. We had a great conversation with the bartender who gave us excellent tips for drinks, dinner and even things to do in the area. Once seated, in a romantic booth with partial privacy, our service was exceptional. We felt just as attended to as any of the other probably wealthy, famous people there. The Pretty in Pink cocktail was as tasty as it was beautiful. The McCarthy Salad was excellent. We had Chicken Parmesan and the Filet Mignon for dinner. They were both so, so delicious. Even the bread basket had us smitten. We had sorbet and chocolate cake for dessert. The presentation of each was gorgeous. The meal was well timed and again, our service was top notch. In my life I have about 6-7 meals that I recall in great detail with fond memories and this is now on that list. We intend to make this a must do whenever we visit LA. Thank you!

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Treated Appallingly

1/5 by 👻 @millivanilli77 on 09/05/2023

After spending lunch at the Beverly Wilshere we walked up Rodeo Drive to the supposedly iconic Beverly Hills hotel. We were intended to have a few drinks at whichever bar was open or could accommodate us. From the door staff to the reception staff to the polo bar staff to the pool bar staff no one was welcoming whatsoever. No one wanted us there. I began to question had we walked in wearing rippped jeans? No. Quite the opposite we were very smartly dressed - all 4 of us. The door staff ignored us. The reception staff sent us to the Polo bar who turned us away & sent us to the pool bar / restaurant. The pool restaurant staff were the absolute worst. My daughter and I both wearing long very smart dresses were told there was no table for us - despite nearly every table being empty. It was so incredibly humiliating. They clearly just did not want us there and have a licence to turn away whoever they wanted to claiming lies like there is no table ?! I would simply never return to this place for a drink nor to stay. The hotel had some vulgar looking extravagant horrible wedding at the front which is presumably why they ignore & turn away other paying guests. The whole experience left such a bitter taste. Part of the reason for visiting was to see if we may like this place for a future stay. In that sense it was a successful visit as we will definitely choose the Beverly Wilshere going forward. We loved LA and thank goodness there is a choice and you can easily avoid this place and allow them to just house vulgar weddings. By contrast the Beverly Wilshere which had its faults, also had lovely staff who were very accommodating. It must be the difference between the customer service standards at the Four Seasons Group vs the Dorchester Group. Avoid if you can.

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Polo Lounge Beverly Hills was a great experience!

5/5 by 👻 @CalmingBath43 on 08/22/2023

The restaurant is lovely and so is the staff! Great food and experience at Polo Lounge Beverly Hills!

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great service

5/5 by 👻 @PrettyUmbrella26 on 07/27/2023

loved our server and very good food

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Polo Lounge Courtyard

5/5 by 👻 @HumanPump26 on 07/22/2023

Had a beautiful lunch on the patio courtyard at Polo Lounge. Definitely recommend the Mccarthy salad.

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Polo Lounge was better than expected

5/5 by 👻 @CertifiedSoap60 on 05/28/2023

Great experience, service and food!

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Polo lounge in Beverly Hills was classic

4/5 by 👻 @CertifiedSoap60 on 05/26/2023

Beautiful restaurant, great experience!

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Iconic location for lunch

5/5 by 👻 @Sdwoo on 05/18/2023

This is a great spot to sit on the patio and eat and drink and people watch. We had a lovely meal and even got to spot a celebrity

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Mediocre food at exorbitant prices, 20.00 to park

2/5 by 👻 @Cynthia A on 05/12/2023

This is a tourist type place, foodies will be sorely disappointed. We got a nice seat outside. There were other customers in sweats, while European tourists were dressed smartly. You won't see any celebrities here, if you were hoping for that. It's mainly tourists and phonies. The food is hit and miss, and not accurately described on menu. The lobster enchiladas had excellent flavor, but had potato in them as a cheap filler, not mentioned on menu. My Nicoise Salad had some weird ingredients also not mentioned like zucchini sticks. The service was not horrible, but I would expect much better here. It is VERY expensive. Waiter told us valet was $15.00 with validation. When we got car back the valet said it was $20.00, excessive. I don't mind spending the money the quality is there and have visited a number of Michelin star restaurants. If you have never been then, have lots of cash to waste and are not a gourmet, go ahead, we won't be back anytime soon.

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Iconic

5/5 by 👻 @wally k on 03/21/2023

What a great spot for very good food and wonderful people watching/spotting. The Hotel is an icon. And the lounge is too. Lunch was a delicious salad and a wonderful cappuccino.

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Iconic

5/5 by 😺 @ChattyChain37 on 03/06/2023

It would be a shame to go to LA & not visit such an iconic restaurant - surely the place to see and be seen!

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Eh food, not so great service, better brunches in Beverly Hills

1/5 by 👻 @Relax820553 on 02/27/2023

Average brunch at best - crab Benedict was over cooked and no memorable dishes. Outdoor seating was pretty and much better than the dated and weathered interior. Service was terrible - over 30 minutes between certain courses, wrong dishes brought to our table and had to ask for check Strange seeing people be turned away for “ripped” jeans but Pajamas are acceptable? Save the $150/person after tax and tip and there’s much better food and people watching these days than the Polo Lounge at BH.

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For what it is--an experience--the Polo Lounge deserves

5/5 by 👻 @Bill M. on 02/24/2023

For what it is--an experience--the Polo Lounge deserves five stars. On a recent visit to LA I decided to have lunch here and am glad I did. The Beverly Hills Hotel is a world of luxury in a lush setting. The staff were first rate-pleasant, welcoming and attentive. I had a seared tuna Caesar salad. It was a nice serving of tuna that was perfectly prepared. The ambiance was all I expected it would be. I was seated in a corner where I had a great view of both the inside restaurant and the patio. It was great people watching. Clearly still a place where the Hollywood set meets for business lunches and a place for those in the industry to see and be seen. While it was pricey, it was a great experience and a very enjoyable lunch.

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Insanely expensive.

4/5 by 👻 @MeiMei F. on 02/22/2023

Like $42 for a salad. $20 for parking with validation. But you are guaranteed to spot a celebrity if that is your interest. If you want privacy and not to be hassled, the staff will surely respect your desires and keep you safe. The ambiance is lovely with live piano. The food was quite good. I enjoyed my Salade Nicoise with fresh grilled ahi. A fun LA experience, for sure!

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I recently celebrated my birthday at Polo Lounge and had an

5/5 by 👻 @Anna P. on 02/21/2023

I recently celebrated my birthday at Polo Lounge and had an absolutely amazing time! The brunch menu was exceptional, and the service was top-notch. From the moment I walked in, I was greeted with warm hospitality and a friendly smile.The ambiance of the restaurant was breathtaking, with elegant decor and a relaxing atmosphere that made me feel right at home. The live piano music in the background added to the sophisticated vibe of the place.As for the food, I was blown away by the variety and quality of the dishes. The steak tartare were mixed to perfection, and the tuna nicoise was a decent amount to share the plate with my girlfriend and tasted amazing. The fresh juices and cocktails were also a delightful treat.The staff was attentive, courteous, and ensured that every detail was taken care of. They even went above and beyond to surprise me with a delicious birthday cake, which was a sweet touch that made the day even more special.Overall, my experience at Polo Lounge brunch was exceptional, and I would highly recommend it to anyone looking for a memorable dining experience. The food, service, and ambiance were all superb, and it made for an unforgettable birthday celebration

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Excellent breakfast in an amazing setting.

5/5 by 👻 @Marci J. on 02/14/2023

We tried The Polo Lounge for the first time for breakfast and it did not disappoint. The hotel itself has awesome old Hollywood charm. The restaurant setting and food were fantastic and the service was great. We will definitely be back.

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🤢

Hostesses were very off putting and didn't want to sit me

2/5 by 👻 @Social Fetish .. on 02/13/2023

Hostesses were very off putting and didn't want to sit me despite a pretty empty restaurant on a Tuesday afternoon. I figured they had upcoming reservations so sat at the bar for lunch and drinks. I was there for over 2 hours and the place remained with plenty of open tables (photo below!). When departing I asked why I couldn't be seated considering there were still a ton of available tables and they couldn't give me an answer. Can't help but think that it was race discrimination considering I was the only one asked to sit at the bar. Jet at the bar was fantastic!! Rave reviews for him and the only reason they are getting two stars.

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😍

We received wonderful service.

5/5 by 👻 @Kathy X. on 01/29/2023

Our server was both friendly and professional. We wanted to try the grande soufflé and was told the bake time would take 45 minutes, so our server ordered the soufflé at the perfect time so we wouldn't have to wait too long for dessert to arrive. The food is good, but not great. The tuna tartare came with lettuce, instead of the usual toasty. The filet was cooked perfectly, but the truffle au gratin were not cooked all the way through. The soufflé was spectacular though! It's ginormous and chocolaty. It's perfect for 6 people. The ambiance is great here too. The hotel is gorgeous and so is the restaurant. They have a live pianist that plays here that brings in a soft relaxed feel.

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🙂

I enjoy dining at the polo lounge for dinner.

4/5 by 👻 @Christine C. on 01/27/2023

Ambiance is great, they usually have live music. The McCarthy salad is my favorite dish, paired with the bread they always bring out. I recommend for a nice dinner, you may spot a celebrity too.

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😍

Good food, great atmosphere and top notch service what more

5/5 by 👻 @Daniele M. on 01/25/2023

Good food, great atmosphere and top notch service what more could you ask for. I'd definitely recommend.

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🙂

Nice Ambience

4/5 by 👻 @Francis P on 01/22/2023

At the Beverly Hills Hotel nice place to meet up and have some drinks and stay on for dinner. Enjoyed the Crab Cakes and the Salmon. Overall a good experience. Will return.

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Service

1/5 by 👻 @ANTHONY K on 01/02/2023

We arrived from Australia and were advised to wait for a table which took over 30 minutes to prepare while reception staff of 3 people were talking between each other, not work related. I asked if we could sit in available tables outside and were advised we needed to book and the wait was over two weeks. Then when our table was ready, we waited a long time to be served. I left the restaurant and would not recommend due to the poor service by the reception staff.

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Another restaurant/bar taking the route of denying service

1/5 by 👻 @Jen L. on 12/28/2022

Another restaurant/bar taking the route of denying service to patrons for no reason. We used to frequent the Polo Lounge all the time, now post pandemic apparently you need to make reservations weeks in advance and deal with a condescending host to boot! Dozens of open tables and we just wanted drinks for an hour and the level of rudeness and disdain from the host was remarkable. They directed us to the other bar which only would allow outdoor seating despite the fact they claimed they couldn't allow people in the bar because it was cold outside??? Anyway lost a long time customer due to rudeness and truly archaic processes. Bye.

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Connect with users posting reservations for Polo Lounge Beverly Hills

AppointmentTrader is a community-driven platform where users can exchange their reservations or leverage their personal relationships with Polo Lounge Beverly Hills. Buyers can make informed decisions using automated seller ratings, which reflect past transactions and reliability.

Read More on How Seller Track Record and the Bid Process Works Read More Action Icon

Each posting on AppointmentTrader shows you which user submitted it and along with that provides a trackrecord of that user which indicates how much experience the user has and how many percent of their transactions resulted in them issuing a refund.

If there is no user posting that fits your schedule, you can bid on your preferred time.

Let's say Peter has a great morning and decides to take his three friends to Polo Lounge Beverly Hills at 6 PM the same day.

He checks the restaurant's website and sees that no reservations are available. He then looks at the Polo Lounge Beverly Hills page on AppointmentTrader, but finds that there are no user postings either.

That's where the community-driven bid process comes in.

Peter can place a bid on AppointmentTrader, which serves as a reward for any community member who chooses to work on securing the reservation. AT then notifies experienced users who may be able to help.

Step-by-Step Process
1.) Setting a Reward (Bid)
* AppointmentTrader uses historical data to recommend a reasonable reward amount for securing a reservation - let's say $100.
* Peter really wants to go, so he increases the bid (or reward) to $200.
* At this stage, the reservation does not exist yet.

2.) A Community User Picks Up the Bid
* EternalAnt36, an experienced AT user, has a strong track record of successfully securing reservations and low refund requests, they receive a notification about Peter's bid.
* EternalAnt36 picks up the bid, meaning they will now work on securing the reservation.
* Peter can now talk to EternalAnt36 for any questions Peter may have as EternalAnt36 user fills the bid.

3.) Finding the Reservation
* EternalAnt36 now uses their connections at Polo Lounge Beverly Hills to secure the table.
* If they successfully get the 6 PM table for four, Peter receives a confirmation that the reservation has been secured.
* If EternalAnt36 fails to secure the reservation, the bid is returned to the pool so another user can try.

4.) Payment & Protection
* Once the reservation is secured, EternalAnt36 receives the $200 reward which is credited to EternalAnt36's AT balance, where users manage their own funds and can withdraw via available payout options such as bank transfer, PayPal, or Zelle.
* Peter can now enjoy the dinner with his friends at Polo Lounge Beverly Hills!
* As with all transactions on AT, disputes and no-show fees are handled through the platform's community-driven resolution system. Users with a strong track record are incentivized to fulfill bids successfully, and community members can report issues to maintain trust in the marketplace.

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