Disappointed - Prime at Saratoga National - Buy Reservations
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😒 3/5 - Disappointed
By 👻 @Rrose411, 07/23/2023 3:00 am
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Prime at Saratoga used to be the to go place for Sunday brunch buffet. Then Covid hit... and that wonderful tradition went away. So we were very excited to go back for our first visit in early July. To say we were disappointed was an understatement. First of all, the buffet had many FEWER offerings and yet the price was about $45. The food was OK... but quality and variety was not up to past standards. The biggest surprise though was ....... One of the many reasons we USED to go was because there were MANY food selections for my mother who is a celiac (can't eat wheat or related gluten products). This time none of the main lunch/dinner dishes were prepared in gluten free manner. All had sauces or breading that contained flour. I asked the buffet attendant whether there were some dishes that WERE gluten free that I had missed. He checked with the chef and said no. So basically my mom could eat an omelet, or turkey/roast beef. No other main dishes. And for $45! Later, I asked to speak to the Dining Supervisor... was told he would be over to speak to me. He never came! About 1/2 hour later... I saw a man who had been chatting with numerous other staff members for quite some time at the reception area (joking, laughing, working???). I went up to them and asked if he was the supervisor. He said yes. I told him of our disappointment. He basically said..."But your mother could eat an omelet, and sliced meat".... and then listed other accompaniments she could have. His attitude was uncaring... and unprofessional. After my push back about his attitude, eventually he said how this was their last Sunday brunch before the track season..... and he would mention it to the chef in the Fall for the future. This man shouldn't be in a supervisory position.... representing their restaurant. In the meantime, I have to credit the female omelet chef. I wish I knew her name. She saw my mom looking around, asking questions..... SHE offered to ask the chef to make the fish without flour-based sauce specially for her. Shortly afterwards, the waiter came over with a freshly prepared, quality-tasting plate of fish for her that was simply, quickly made with no gluten. THIS is the kind of excellent service that Prime used to be known for. Looking at other reviews just now, I see that many others commented about a decline in food quality and service. Crossing fingers that in September, the leadership will re-focus their efforts so that this restaurant returns to its former standards.
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