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😍 5/5 - Beautiful resort in the jungle
By 👻 @Christine M, 04/12/2024 3:00 am
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We stayed at Sian kaan april 4-11 2024. This was our third visit. We checked in on the bahia website 10 days before and booked out a La cartes. We were not able to select a villa on the website which was fine with us. The resort isn’t very big so we didn’t really care where they put us. After a long drive to the airport (accident on the highway caused a huge traffic jam) we were happy to see how quick and easy check in was! We booked a junior superior suite. We were put in building 18 on the second floor near the activity pool. The room was clean and air conditioner worked great. Lots of space and room to put your clothes. Safe worked well for us. There was robes and slippers in the room and there was also an iron and ironing board. Shampoo, conditioner, body lotion and body wash are all provided. The room was cleaned spotless every day and the fridge was fully stocked with chips, pop, water and mini bottles of alcohol. Sian Kaan is set in the jungle away from the beach. We love this about it. The setting is unique from other resorts we’ve been to. It’s like a quiet, peaceful oasis compared to the hustle and bustle of the 3 other resorts on the property. The staff at this resort are the reason people keep coming back. They go above and beyond to make you happy! We were so happy to see Eglaydy and Ramon in the buffet for breakfast every morning. They always had our drinks ready to go before we even got our food. I’m going to miss seeing their smiling faces every day. Santa made our omelettes every day and she works so incredibly hard and is so friendly to everyone! We ate at the cenote restaurant for lunch most days and had amazing service from Constantino. He was on the ball, making sure we always had a drink refilled and taking away dirty dishes. I did notice a bit of a decline in the food selection at this cenote restaurant compared to previous visits. We missed the chicken strips every day and the mozerella sticks and would love to see a little more variety. They no longer do the paella by the pool which was disappointing. They now bring out popsicles and sliders or pizza around the pool everyday and that was a really nice service! Francesca (sorry not sure if I spelled that right) brought us drinks around the pool every day. She was amazing! Before you could even finish your drink, she was there asking if you’d like another one. We had reservations at Tequila, Katok, Dolce Vita, Maiko, Gran Tortuga, and Alux. The service in all of them was perfect! I wish I had gotten our servers names but I can’t remember them. They were all great though. Our favourites were Katok and Dolce Vita. The food was so good! From the entertainment team, we spoke to Enrique and Alexander every day and they awesome! They’re really good at including everyone in the activities but they’re not pushy if you don’t want to do it. My husband did the bike tour and loved it! We aren’t big beach people and prefer the pools but found the coba and Akumal beaches were nicer than the Sian kaan beach. The trolleys run frequently. Usually we only waited a few minutes. I think there was only one day where we had to wait 20 minutes for a trolley. The app is horribly laid out and not user friendly at all. I don’t know why they made it so much worse than last year when we were there. They got rid of the ability to ask for a mattress topper and the scents in your room on the app so that was disappointing. Please bring that back Bahia! We have a trip to Coba booked in October with our kids and I’m going to miss Sian kaan a lot! Lol Coba is nice but Sian Kaan is just so relaxing. I’m sure we will be back to Sian kaan although I’d also like to check out some new places. It’s just hard to beat the value you get for the price we pay here. The people that complain about every little thing have unrealistic expectations. Could you find a resort that is more luxurious? Sure but it’s unfair to compare resorts that cost 2x as much. You have to be realistic about what you’re paying and what you get for that price. Your vacation is what you make of it. If you choose to get bent out of shape over a minor inconvenience, that’s unfortunate for you. This resort is clean and beautiful and the people who work here make it amazing. Talk to them, get to know them. Learn their names. They work their tails off 6 days a week to support their families. If anyone has any questions, let me know!
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