Needs a bit of polishing, otherwise a super experience. - Rebel Omakase Laguna Beach - Buy Reservations
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🙂 4/5 - Needs a bit of polishing, otherwise a super experience.
By 👻 @abmilw, 02/25/2024 3:00 am
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A few service areas need polishing. Grounds and view are great. Room= shower head can be larger with more power. They need a garbage can in the toilet room and an extra bottle of water be appreciated. That said room was very nice. A/C worked, room darkening shades worked, plenty of towels, turn down service did very well, bed comfy, TV had plenty of channels, tons of outlets and the room very clean. Pool was nice attendants attentive. Front desk was a disaster, friendly when you got someone, but wait (2x) was way too long. When one person is working the desk and they see a line, call someone. For period there was even no-one there, no bell and I'm yelling to the back. When they had 3 people working the line was too long. Valet, they give you text number. one time they said they didn't get it, one time I said i texted, they looked at the screen and said it came across, (when I gave them 10 minute warning). Another time it was there but no clue if it would be, as the texts don't get confirmed as received. The service at Raya was terrible. May be valet, and front desk was fluke (They very friendly, just with issues) - this hotel is nice and would give them another chance if I was in the area.
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