Me and my husband were beyond exciting to finally have a - Rein Osteria New Fairfield - Buy Reservations
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🤮 1/5 - Me and my husband were beyond exciting to finally have a
By 👻 @Caitlin M., 02/19/2024 3:00 am
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Me and my husband were beyond exciting to finally have a date night. With busy schedules and a toddler we don't often get the chance. I wish we could go back in time and chose a different restaurant because this place was awful. The service was the worst I've ever had. It took forever to get our menus, then our first drink took 30min. We never got a basket of bread that every other table had. We never got our appetizer, until we mentioned it finally and the waitress looked surprised- more like oops I forgot to put it in. No apologies. The food was so so, My husbands salmon was the only thing that had good flavor, and the cheesecake at the end. My filet of sole Francese was dry and the sauce bland. our second round of drinks took forever as well and when we did get them they were made wrong. couldn't find our waitress per usual, so asked a busser to fix it. He was way more prompt and came back with our corrected drinks before the waitress ever came to check on us. Then our $30 appetizer comes in the middle of our entrees. At this point we really didn't care to have it as we were half way through our entrees. Again no apologies. Our water was never refilled and when my husband asked for more water we never got any. You would have thought they would take off a round of drinks or the appetizer but nothing was adjusted. We get out dessert and considering this waitress took forever with everything we decided to ask for our check that moment. We waited another 20min for our check. We were there for 3 HOURS, and not willingly. We had plans for after that we had to forego because dinner took forever. There were tables leaving and coming throughout our time there in the more competent waitress' section. Who we acknowledged being very attentive to her tables. It was incredibly disappointing and after 17 years in the hospitality industry, this waitress was the worst I've seen and took no accountability or effort in saving face of the customers experience. We will never come here again. There are way better restaurants in CT.
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