I am writing here not about service but about the entire - Restaurant David Toutain Paris - Buy Reservations
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🤮 1/5 - I am writing here not about service but about the entire
By 👻 @James Z., 09/17/2022 3:00 am
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I am writing here not about service but about the entire process of pre- and post-service experience I encountered with David Toutain -- for complete lack of communication from it and punishment i got from my no-show after confirmed cancellation.I reserved a table for two at 9:00om on Sept. 13 via TheFolk. in the afternoon of Sept. 13, my wife did not feel good so that we tried to cancel. i send a message to The Folk and got a confirmed cancellation message - for which i presumed that everything was fine and we did not need to go the restaurant. Unlike other Michelin restaurants we visited in Paris who sent our confirmation directly to my emails, David Toutain never sent any confirmation directly to me - as a customer dealing with TheFolk, i had to presume the reservation was cancelled.in the morning of Sept. 14, i received a message directly (first-time ever) from David Toutain that the restaurant charged me 560EU for no-show. In the following two days, i sent three messages to the restaurant and explained the situation with confirmed cancellation. I did not hear anything back.BTW, the restaurant has my email, and US phone number. It never bothered to phone me or text me when i did not show up to ask for reason (otherwise, I could have just walked over there to have the dinner on my own). If never bothered to confirm with me the reservation before the meals; and it never bothered to mailed me back to explain or come up with a resolution or even listen to my situation (what happens that a customer got COVID and had to go to the restaurant to contaminate others?). and it charges 560 EU for non-show as a punishment for meal costing on average 130 EU PP.Having dined in many Michelin starred restaurant in many countries, this is the first time and the worst experience i have had. David Toutain completely lacks the communication with guests, are very rude and unprofessional in keeping total silence excepting eagerness to charge the punishment, and punish guests. I am not restaurant like this kind should be removed from Michelin ranking, as Michelin to me, is excellent food plus excellent service.
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