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🤮 1/5 - While they are trendy and seem to know their way around,
By 👻 @Ron G., 03/01/2019 3:00 am
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While they are trendy and seem to know their way around, they forgotten the most important rule - the customer is always right. Yes, I made a technical mistake, reserving a seat for one person while my intention was to reserve for two (why on earth would you have a single seat as the default option in your reservation system?!), but this is the ultimate test for successful restaurants, how well can you handle unexpected scenarios?No, they weren't able to come up with a resolution and kicked us out.. no, they didn't apologize and instead invested all their energy to prove that the mistake was mine.. well done, you proved me wrong, and didn't give a damn about it. How difficult could it be to accommodate one more seat? Shame on you! The restaurant business is not only about cooking decent food, the most important thing is hospitality, you guys failed badly and I will let the public judge if I deserved it by making an innocent mistake.
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