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🤮 1/5 - Beware of seating preferences
By 👻 @Michele P, 01/16/2023 3:00 am
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In the last few months, I had the pleasure of going to the RH restaurant in Manhattan, and in Nashville and loved both experiences so much that I was looking forward to taking our friends to the restaurant in Napa for my friends birthday. There are six of us in our party and apparently they will only seat you outside. They have heat lamps, but I don’t know if you’re familiar with the weather in northern California lately but there’s no way you can count on sitting outside. 🤣The thing I found most frustrating is that they were absolutely unwilling to even try to accommodate us inside, even though it was for a Tuesday in January. Their policy is apparently if the weather is bad and they have to cancel your reservation. They will try and call you a day or two in advance. Can you imagine trying to make last-minute reservations for six for lunch? She indicated that if the weather was severe and they could accommodate us inside, they would try, but if not, they would have to cancel us. Why not just accommodate us in advance? To me this is unreasonable and unfortunate. I’m of the opinion that even great food cannot make up for poor customer service. Sad because the other two restaurants were amazing and I would highly recommend them.
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