I really don't like to post 1-star reviews, but today was - Rusty Pelican Newport Beach - Buy Reservations
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🤮 1/5 - I really don't like to post 1-star reviews, but today was
By 👻 @Nina Y., 03/08/2023 3:00 am
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I really don't like to post 1-star reviews, but today was altogether a disappointing experience for me. This is a restaurant that my parents have been frequenting since they were in their early 20s as a young, married couple and they're still happily married now, nearing their 60s. This is a restaurant that my parents have brought me and my husband before we were married, and a restaurant that my parents bring their friends to as well when they want to treat them to a nice dinner by the beach. Today was my mother-in-law's birthday, and my parents wanted to treat my in-laws to a birthday dinner. They made a reservation for 5:30pm, hoping to avoid the peak dinner crowd and also hoping for better seating. Well, we arrived and it didn't seem like they really had a table in mind for us, so my mom requested window seating and then asked for a booth (because that's where she sat last time and thought was comfortable). They immediately accommodated us (all good up to here) and we were seated. The hostess later came to us, apologizing and asking to move us as the table we were seated at had actually been reserved for a larger party. We understood and got up to move. Again, up to here was fine.Our new table was a bit uncomfortable because it was a round table that's supposed to seat 8, so it was a bit awkward for the 6 of us. The table was also very rocky and a couple of the seats were right next to a busy aisle. We requested another seat. We were taken upstairs where we found a table that very obviously only seats 4 people.... that they had attached 2 chairs on the ends of the table to. We commented that the table was way too small. The staff stood there a bit awkwardly at first and began talking amongst themselves to find a solution. Their solution was to grab a round table for 2 and attach it to our rectangular table. I was unsure why they didn't just grab the other rectangular table nearby and connect it to ours.. but my guess is that they wanted to keep that table empty to seat another party of 4 rather than waste 2 empty seats. I tried giving the benefit of the doubt that maybe that table had been reserved, but it remained empty until we finished eating dinner and left.The big kicker was some of the staff's attitude. They scoffed at us behind our backs, being visibly annoyed at us commenting on our tables. My husband caught one of the workers glaring at us while scoffing, and he stopped when my husband turned to look at him. I was initially understanding and even apologetic at all the table changes, but then felt disappointed and upset at their inability to respond to the situation in a professional manner. It's not like we showed up as walk-in guests... We made a reservation beforehand. All of this also happened while the restaurant was not very busy, so I was a bit baffled at their annoyance when part of the table changes was their fault from the get-go.Unfortunately, the food was not very delicious tonight either, possibly due to us being upset with all that had transpired. It was upsetting to see my parents being a bit embarrassed in front of my in-laws, and I privately told my dad that perhaps, it's time for us to look for another ocean-side restaurant instead of returning here. I mean, ocean-side restaurants aren't hard to find in California haha.Each time I've been here, I haven't been happy about how they cram so many tables close to each other and how they seat us, but it was never enough to deter me from returning. But this time around, I definitely don't think I'll be back. And my parents won't be either.
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