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🤮 1/5 - I am born and raised in Brooklyn.
By 👻 @M C., 02/14/2023 3:00 am
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I have been around all types of people my entire life. I lived here when it was unpopular in some respects. And, now popular in others. But, one thing I will NEVER tolerate is disrespect. That is, but for the gender of the classless Caucasian manager Emily from Sereghena earlier an unnecessary escalation may have ensued. Why? Here are the facts for your review. 1) We entered there around 7:05 pm earlier.2) We added our name to their waitlist3) We waited at the bar, drank and then closed the tab. The bartender was professional. 4) We were seated, enjoyed our overpriced meal/desert and then the night turned for the worst irrevocably. Drinks were priced average. 5) Why you say?6) The petulant manager came out of no where to our table and said 'you have ten minutes left since there is a 90 minute limit on eating] and then she abruptly departed. She never introduced herself. She never asked us how our meal or separate dessert was. She just walked up on us, interrupted our meal to advise of an alleged policy neither the host, the venue (a purported sign at the entrance) or the server told us about up front. 7) In shock we looked at each other and stated the following to each other: a) there was no sign at the entrance or beyond that said there was a 90 minute limit. b) we do not concede that we exceeded that time limit or that it matters if we did or not c) no hostess or waitress advised us this alleged policy d) I observed several other White couples there prior to us that did not receive the same harrassment e) if the waitress knew of the policy why did she offer to sell desert to us when I indicated I was ready to go after the meal f) I paid the bill and gave no tip for the bad service g) I attempted to track down and speak to the problem manager and she brushed me off h) I followed her and she seemingly had a disconnect with reality advising me where I could address her a few feet away from the initial contact as if I needed her permission to do anything i) I explained to her that she was unprofessional, inappropriate and needed to learn how to speak to different people in this community which was predominantly Black etc. j) I only mentioned race since it was clear there was overt and/or implicit bias in her unilaterally focusing on us when other Whites were there longer that we observed. Emily the so called manager was recalcitrant in her ignorance and unprofessional when I spoke to her afterwards. I won't waste another dime there. And, the plethora of groups that used to frequent there under my control will no longer frequent there as well. When they notice a 10% + decrease in business perpetually know that I was the impetus. Ignorant Emily has no clue who I am and how I can affect this business long term. She should have apologized when her staff told her we ordered desert and were good to stay as long as wanted. She not only screwed the waitress out of a tip, but she smeared the name of the business. So called managers like Emily are a threat to their own business and the community at large. Learn how to treat ALL people. Not, some people. Since they ruined our Valentine's Day date the public has been warned accordingly. Ironically, note the following:A) I've frequented this business years ago without issue. 5-10 years ago maybe. Maybe this new 'manager' is the sole problem and not the overall business. B) The server was fine overall. She didn't deserve to get caught up in the drama, but she did fail to tell us the alleged time limit up front which led to the issues in part. C) The hostess as we left attempted to be accountable for not stating the policy as we walked in. But, then she also was concurrently subtly defending the manager unnecessarily.While I am loathe to mentioning race there really is no other logical reason why the manager acted with such disdain towards us and said nothing to others. And, the specific things she said were just off. She should get diversity and/or professionalism training if she wants to last long in that type of business. How do you have a restaurant, but not have a sign that says the table time limit at the door? How do you try to retroactively enforce an unknown policy to a patron? What happened to grace and courtesy to be afforded all customers? Why not deescalate vs. incite conflict? The hostess and the server both had more leadership skills than the manager so maybe they should switch jobs. MC
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