Not 5 star rude staff - Savoy Palace Funchal - Trade Reservations
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🤮 1/5 - Not 5 star rude staff
By 👻 @Jo S, 04/04/2024 3:00 am
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I’ve given 1 star because I can’t give 0 stars this is a review for the service we received at the beginning and for what happened at the end of our stay at the Savoy Palace. I won’t go into what happened at the beginning that was discussed with Joana Franca. What I’m more bothered about is what happened at the end of our stay. What happened could’ve resulted in a much more serious injury due to the collapsed restaurant chair (photos attached) all I did was pull my chair in closer to the table. Hotel director says these things happen, no they don’t not in the hotels I stay in and that’s five stars all the time and never has it ever happened to myself or have I seen it happen to anyone else until that night when there could’ve been another collapsed chair. I also noticed another guest sat nearby asked for her chair of the same design to be changed please speak to your staff about this guest she didn’t even see my chair collapse she arrived after the event. There was a couple who witnessed my fall from the collapsed chair. I did not receive an apology from the General Manager. After the chair incident one of your waiters said I can’t look at you as I want to laugh how rude you do not at any time speak to guest in this manner, would they have laughed if I had broken a bone etc I had to laugh it off but for a five star hotel this is diabolical. On another note drinking glasses not washed or new ones given my lipstick was still on the glass and this is after my room was cleaned, toilet in our room seemed to smell, dirty marks on the wall near the patio door. Rude staff one thought it funny how I had my coffee and had pleasure in saying so at least three times when having breakfast again very rude it’s not acceptable. We also didn’t see any life guards near the pool unless the guys that give out the towels are life guards. Locked out of our room at 11:20 even though we had someone collecting our bags at 11:30 plus it is 12 noon when you have to vacate. My husband had to go to reception to have the key reset. This was our second trip to the Madeira 1st at this hotel. This was not a five star hotel My husband as yet to review
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