A bad experience - Sazón Authentic Peruvian Cuisine Santa Rosa - Buy Reservations
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🤮 1/5 - A bad experience
By 👻 @Iran G, 05/28/2022 3:00 am
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Sazón has unfortunately disappointed me, I took my mother there, told her how great of a experience I had in the past. I raved about the food and the service.... But tonight I was proved wrong. My mom and I ordered food and not to exaggerate, we waited 40 to 45 minutes ( was not very busy ) to receive the food. We kept looking at plates being delivered too other tables. (still amazed on the presentation of how good plates looked) Finally I started to get slightly irritated as our food still had not been delivered to our table. A man, I believe manager or perhaps owner, (not sure what he was) said he would check on our food but didn't come to inform us of the delay until I made a signal to our server to ask what was taking so long.. the man was busier getting the gals next to us their birthday dessert rather than communicating with us about the delay. He over heard me asking our server and said it's coming sir it's coming! (As he padded my shoulder) like that was going to fix the issue! I was very put off and replied to him yes but why is it taking so long. Finally our food was delivered and for my surprise my food was not made how I had ordered it. As a person that is in the food service industry, I expected an explanation or little to say an apology at least for such a long wait. Usually restaurants will fix their error when a situation like this happens! (Comp an item or reduce the bill) I want to believe our ticket was lost or miss placed but I won't know because nothing was said to us. I am not sure if they could read my facial expressions but I was definitely not happy with the situation. My overall experience today saddens me to say I will not be coming back and won't refer anyone to Sazón either. I strongly believe tips are earned, not just given!
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