Food was good. - Scorpion Bar Patriot Place Foxborough - Buy Reservations
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🤮 1/5 - Food was good.
By 👻 @Peter R., 11/24/2023 3:00 am
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Drinks were awesome. Service is as "enough". However, the management was tried, weighed, and found lacking. We arrived around 730 for dinner on a Friday, and planned on spending a few hours there, including time with DJ Creamer (yup...real name). We were told by our waiter that they had a deal where if you bought a gift card, you would get one at equal value to use on your next visit. When we heard that deal, we decided to have a few more tasty beverages. When we got our check, we told the waiter to make that dream happen. At 1007, the manager came over and told us that the deal ended at 1000. That they shift from a restaurant to a bar, and that deal only applies to the restaurant. But that we were more than able to come back in on cyber Monday, and they would honor the deal. So now, our $300 tab was not only not "eligible" for the equal, free gift card, but the manager who came to explain the "misunderstanding" wanted us to come back in and spend more money to get a gift card that was already not honored. I explained to him our side, saying we were not told that it ended at 10, and would have had no problem paying our bill just 8 minutes earlier for a free $300. He said "he'd make a call". You're a manager. Manage. Anyway, the waiter came back, apologized profusely, and said the manager called the GM and that it would be honored. The manager never came back to say anything to us. Super not the way to manage, lead, or give any customer service whatsoever. I'm glad that we received our gift card, as I certainly would not have come back. Buy now I'll be back once more. And since you invited me to review, attached is a picture of the guys bathroom. "Hocked" is a lovely "loogie" and some local art, which was dried and probably has been there for a week or two. Good job, Scorpion Bar. Keep it up!
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