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Seerose Resort & Spa Meisterschwanden Tripadvisor Reviews
Latest Reviews On Tripadvisor
1 Review
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THAI SUITE DISASTER
First of all we were very disappointed with the condition and overall appearance of the Thai suite: - strange layout (front door opens on the toilet which doors cannot be fully closed) - not quiet: located on first floor above the reception and fronting the busiest areas of the resort such as restaurant terraces and parking lot - balcony is narrow and not comfortable, also the lake view is only partial compared to other rooms - maintenance is needed particularly on the walls and around the whirlpool - see photos attached - Wifi signal was very weak in the room the whole time - decoration needs to be improved (fading plants) For such an expensive room this is not acceptable. On Saturday night a wedding party took place so it would have been professional to inform us about it in advance as we might have come a different time to avoid the inconvenience. Another communication issue occurred with the SPA when they decided to give me my 90 mins treatment outside of the SPA and take me up on the first level which was extremely noisy. Not the best experience for a massage! The food quality was generally satisfying but not the service particularly at the Cocon restaurant, both dinner and breakfast. We also remarked the lack of staff walking around the resort to assist and particularly at the pool area: many people and not enough chairs/tables to accommodate everyone. There was garbage and tree waste on the grounds which seemed to have been sitting there for a while. A shame there is not more attention to details. Upon check out we were offered a CHF 40 discount per night and a bottle of champagne as an apology, too little too late considering we spent CHF 2000 for less than 48 hours at your resort.
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