They don’t care! - Sheraton Kansas City Hotel at Crown Center - Trade Reservations
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🤮 1/5 - They don’t care!
By 👻 @sheiladj2016, 02/19/2023 3:00 am
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Not enough staff and no security presence and no response from chat or calling front desk. We had an issue that was completely ignored. I chatted on the app with the hotel directly while in our room around 1:00 am. Asking them if we were on a smoking floor as I couldn’t sleep because of the smoke smell for the last few hours which was marijuana. I didn’t get a response from the chat and then about 20 minutes later there was a loud continuous bang on our door. I Immediately called the front desk no answer so I chatted once again to see if they said something to a neighboring room and explained what happened. Again no response. So now we didn’t want to leave the room and we were both up now. The next day I woke up after only 4 hours with an allergic reaction to what ever was being smoked. I also checked my app to see we were on a nonsmoking floor. We get a response from the chat saying if there is anything further they could do. They never responded to our issues and were just ignoring us. Expressed our concern to the hotel in feedback and all they did was assure us a staff member would not say who complained. Highly doubt this since our door was the only one being banged on like someone had an issue with us. And your Staff never responded! We called chatted nothing. Felt like we couldn’t leave the room after the banging. They provided no assistance and after the feedback provided nothing else to us either.
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