Zero stars, terrible management. - Sheraton Kansas City Hotel at Crown Center - Trade Reservations
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Ranked #22 in Kansas City's Best Hotels.
Ranked #23 in Kansas City's Best Hotels.
🤮 1/5 - Zero stars, terrible management.
By 👻 @Jason M., 02/18/2023 3:00 am
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Booked a room through their website several days before and then we drove many hours to KC for a concert. Arrived just before 6pm, tipped the valet nicely and expected to check in quickly to our room so we could dump our bags and get to the concert. My wife was told at the desk that our room wasn't ready. We waited awhile longer in the lobby and then checked back with the front desk. Someone else came out and told us they gave away our room to somebody else. Fine work Sheraton KC Crown Center, thanks for wrecking the weekend!Make sure you have a backup plan if you book a room at Sheraton Crown Center KC because they might give the room you reserved to somebody else. No more Sheraton hotels for us!
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