This will be my last time coming here. - Shin Sung Restaurant Federal Way - Buy Reservations
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🤮 1/5 - This will be my last time coming here.
By 👻 @Austin M., 03/19/2023 3:00 am
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I have usually come here twice a month for the past 5 years.Throughout my time here, I've had a mixture of good and bad customer service. But I still continue to come here because of the food.This time we ordered a Set C combo, which came with just pork belly and brisket. Although the portion is already cut, we politely asked for a scissor just to cut the meat into a smaller portion, and they were being aggressive about it. They gave us a scissor, and a few minutes later, the front desk lady came to us and asked us why we needed a scissor, and we gave her the same reason. She came to us pretty aggressively about it too. Also, they never refilled our water. After we were done eating, we went to the same lady at the front desk (I think she was new; I had never seen her before). We paid and left a wrote a 10% tip. Although society's standard is to leave at least 15%, I don't mind because I'm usually a generous tipper. But, we left that amount of tip because they were rude. She saw that and kept pointing out that she wanted a 15% tip, shook her head, and gave us an attitude about it. She needs to understand that if she wanted that amount of tip, she should've been more respectful, and a tip is not mandatory. She's even lucky I still gave her that tip after the attitude she showed towards us.As I said before, I've been coming here for years. Honestly, the food is good and some of the staff members are nice, but I'm not coming back because of her.
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