Fourth Visit Was Not a Charm - Sofreh East Los Angeles - Buy Reservations
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🤮 1/5 - Fourth Visit Was Not a Charm
By 👻 @Gayle J, 01/17/2021 3:00 am
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This was my fourth visit to Sofreh and we were so disappointed in the service that was received. It was a cold night, my friend and I were seated at the opening to the patio which does not have sufficient plastic covering-plenty of ventilation even if the plastic were extended-and was unbearably uncomfortable. I made the huge mistake of asking if we could move to neighboring table after the the other diners had departed. They suggested that we place a chair on the other side of our tiny table, which would break the 6 ft. distancing rule. I was not comfortable with being so close to other diners and again asked if we could have the other table. Such a small request became such a big deal. The server didn't want to do it because other diners were scheduled for the table, and we would have to wait for an answer- he seemed very uncomfortable. I asked the hostess and she gave us attitude. After waiting for about 10 minutes, I asked the server again, as the couple had departed, in a nasty tone he said he didn't know and it wasn't up to him. He then turned his back on me. The hostess finally came back out and started moving us to the other table without a word. Rude. Upon her departure, she said that if we want a warmer table in the future, then request it on Resy. I don't think we need to worry about that, and how would I have known that it would be so uncomfortable in that spot.. For the remainder of the evening our server was unfriendly and distant. I sent a message through Resy thinking that the owners would be interested in how their customers are being treated over such a small request, but never received a response. I see that the attitude must come from the top-down. This is such a shame, as the food is very good. I have never been treated so poorly in a restaurant, I can't imagine how things would be if it were something unreasonable. Sofreh needs to be reminded that it is in the business of hospitality!
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