Bad experience and completely disappointed... - Springleaf Prata Place - Thongsoon Singapore - Buy Reservations
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🤮 1/5 - Bad experience and completely disappointed...
By 👻 @Terence, 12/12/2021 3:00 am
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I used to visit this place in the morning after golf - nice place, cosy. But in recent times, the service level has deteriorated to a point that they are rude to their customers. For example, we ordered dine in and take-away. Whilst we have just completed our dine in and the take-away is not ready, they asked if we could give up our seats for other customers which we obliged. When asked where can wait for our take away, we were told to wait at the cashier because it would be ready soon. But it took more than 20 mins and by that time, another staff came to chase us away saying we cannot wait here at the cashier. My wife responded and the lady shouted back at her and say my wife was rude to her (???). The people sees this and just ask my wife to stay at the location. Then the restaurant manager came and asked us to wait at the seat nearer the door, we moved. Only to have another staff come 2 mins after to chase us out of the restaurant. We are your customers, not a ball that you can kick around. This is the last time we will dine at this place and I hope everyone will take heed and not go there for such treatment. FYI, I've written in to the restaurant's management asking if they would like to clarify what happened - they didn't even bother to reply. That's the new customer service standards for us. Food-wise, the quality has also started to decline. Hope this helps future diners make their wise decision not to get such bad experiences as customers.
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