Great kids’ amenities, but mixed feelings otherwise - St Regis Mardavall Mallorca - Trade Reservations
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😒 3/5 - Great kids’ amenities, but mixed feelings otherwise
By 👻 @AnnaBonvoy, 10/05/2022 3:00 am
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We stayed here with our two children for three nights at the end of September. The weather was still warm enough to use the pool, which was a nice three-level infinity pool. The location is absolutely beautiful; we walked down to the beach everyday. I am not sure if the dock is for use for guests, but we swam off the dock everyday and were never told otherwise. Not a lot of people seem to want to take the trek down to the rocky beach, but we really liked it. The room we were upgraded to was lovely, it would definitely have been over our budget to book that room outright at over $900/night (we booked the military leisure rate for $340/night, for a standard room). I knew this was the case, so I used suite night awards ahead of time to ensure we could have the family suite. Further to this… I think it was known that we were on a reduced rate because the level of service we got compared to others was vastly different! We saw our “butler” once when we arrived…and never again. I attempted to call three times during our stay for various needs and no one ever picked up the phone. Lol. I got a 50-min massage (140, not bad) at the spa on-site and the massage itself was great, but the spa seems like it could use a little renovation. In my experience, when you arrive you put on a robe, are offered a drink, wait in a quiet room, etc… but this wasn’t the case here. I got there and just went straight to the massage room and wasn’t offered any of the other spa amenities. It was a little odd and not a real “spa experience.” Some things that I loved about the resort is that the kids club is included in the room rates, and kids eat free breakfast, lunch and dinner. Breakfast is something like 8 AM to 11 AM, Lunch from 12 to 2, and dinner from 6 to 8. The food at the main restaurant, Aqua, wasn’t necessarily the best, I did expect more from the St. Regis… but hey, it’s always nice to have free kids meals! They also gave our children really nice goodie bags upon arrival, and kids sized robes, so that was a much appreciated touch. Overall, I think I expected more, we still had a good time, but I don’t feel the desire to return.
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