Overpriced and Overrated! - Sugar Factory American Brasserie - Atlanta - Buy Reservations
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🤮 1/5 - Overpriced and Overrated!
By 👻 @RWSII, 02/28/2022 3:00 am
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My son and I arrived 10 minutes early for our reservation. The line to be seated was out the door and no hostess was in sight. We waited 30 minutes past our reservation to be seated and were then told to be patient as there were only 2 waiters working. We waited another 15 minutes to be greeted by the waiter. He was clearly frustrated and irritated by his work load. We ordered food and a milkshake (their signature item) and were informed the dessert team was running an hour behind. The food arrived in a fair amount of time, but my salad was 1/3 the size of the photo and it was sitting in a pool of salad dressing. My son was pleased with his chicken fingers and fries. The entire staff seemed to be frustrated and unhappy which certainly put a damper on what should have been a fun outing. The waiter brought an ipad with the bill which already had 20% factored in. I would have tipped anyway because many of the issues were not his fault, but really if the gratuity is factored in, there is no incentive to do better. This restaurant is a cool concept, but it is very poorly executed.
See pictures of salad - it’s almost a soup!!!
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