There's a reason this place can't push past even 4 stars - Sumosan Twiga London - Buy Reservations
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🤮 1/5 - There's a reason this place can't push past even 4 stars
By 👻 @Daniel H., 09/23/2023 3:00 am
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There's a reason this place can't push past even 4 stars while claiming to be such a prestigious establishment. They even lie in response to reviews on google saying we disrespected their management when we were completely composed and respectful the entire time up until the end when their security continued to shout stuff at us while we walked away. You got what you deserved you're in no place to be talking about what you consider disrespectful to your establishment when your security puts their hands on your customers. I was profiled by a security guard who almost refused me entry over my prada formal sneakers while allowing people with t shirts and jeans and streetwear to enter. I ignored his rude and aggressive attitude and eventually made our way in to find our table... only for him to aggressively grab me by my arm when approaching the desk at the front. I told him don't put your hands on me and that was that. We end up complaining after dinner and miriam the manager sat and watched the "head" of security (some big guy with gap teeth) berate us, cut us off, lie, and try to intimidate us as we try speaking on the matter. We were completely respectful but they refused to listen to us. First he tells us "oh he's new take it easy" when two minutes later he goes "he's been here for 38 years you need to respect him" I am GROWN MAN. Not a child, don't speak to me like one. He then wants to tell me the dress code allows jeans t shirts etc, however I was being profiled for my outfit and almost refused entry because of it. (tucked button up with suit pants and prada formal sneakers) Miriam was not interested in a single thing we had to say, in fact she was watching like it was entertainment. We were completely respectful the entire time trying to explain as nicely as possible that all we wanted was an apology. The security all circled around us trying to intimidate us and when I finally was tired of being "nice" - I said i'm over this, let's go and tried to walk out, but the big "head" guy puts his arm out trying to prevent us from leaving. I make my way around and let them know i'm not eating here ever again and you can find better food because the service is BAD. I mean... The $130 steak that should've been a 10/10 felt bland and tasteless... How does one mess up A5 wagyu. Pasta was alright but was a 6.5/10 at best listed for a price that you'd expect the food to at least be a 9?? Found much better pasta at a place called Bella Ciao amsterdam, where we got a huge plate of pasta and a full pizza for around €15 and the food was ACTUALLY a 10/10. Service 10/10 and food was phenomenal and the employees were class acts. This place should take notes.. As we maneuver around the security which had all circled around us - we were met with a remark of "your attitude is just as sh*" and "don't like the food? but walking with a take out *laughs*" - Yea it was my fiancés 21st bday, I wanted to make sure she had extra food after drinking all night considering we're visiting and don't have a stocked fridge at our hotel...? Also have you ever heard of giving left over to the homeless? Don't care for it though, tossed it onto the ground where it belongs and walked off. Maybe security can lick it off the floor because that's the only way they can afford to actually dine at the restaurant themselves. Stop acting like we did that for no reason. this entire incident could've been completely avoided had you responded correctly from the start. Love how you try blaming US for your lack of training and basic knowledge of customer service. Either way, Is this how you treat people who pay $600 for a bday dinner with two people? This is your service? This is why you'll never be more than a bunch of sheep and wannabes in a wannabe city. Most power these people have ever had is being a manager or security at an "expensive" (but classless) restaurant and it's obvious. Nobody has any real clue how to actually run the establishment. No wonder they love to power trip. Former employees even claim these people to be a bunch of racists ... No surprise there.. I booked my reservation through my executive assistant, and had an amex centurion concierge associate on it as well to make sure reservation was set and 100% confirmed. But all was disregarded, we were still treated like 13 year olds complaining for no reason, made to feel stupid. Was even told the bouncer was coming to grab me in a "friendly way" - Which again does not matter you DO NOT put your hands on a customer in any circumstance unless they are posing a physical threat. Jealousy and envy must have gotten to them seeing people half their age living a life they can only dream of while working the same place for 30 years. Absolute joke. DO NOT DINE HERE unless you're a borderline pr*stit*te looking for a sugar d*ddy! then this is the place for you ! Because their rules won't apply to you... Only to the people who actually come for the food.
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