AppointmentTrader FAQ - Surf Club At Montauk - Trade Reservations
Save up to 30% at Surf Club At Montauk!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
- Any Room Type
- Any Standard Room
- This Elegant Room Features A King Size Bed
- This Centrally (Located Elegant Room Features A)
- A Breezy Walk To The Pool And The Atlantic ()
- Overlooking Our Courtyard (The Pool And The)
- Overlooking Our Courtyard (Pool And The)
- Overlooking The Atlantic (This Grand Room)
- Any Accessible Room
- This Ada (Compliant Naturally Lit Room)
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Surf Club At Montauk Reviews from The Last Year
HORRIBLE! Very unprofessional staff all around.
Old and very run down. Avoid at all costs! We had a very bad experience and will never be staying at this resort again. The management and front desk staff are very poorly trained and don't seem to care.
First off, the only thing ideal and nice about this place
First off, the only thing ideal and nice about this place was the location. I was looking for a nice hotel for my friend and i for the weekend, i did some research, saw this place had great reviews. A bit hard to find, especially at night when we were arriving. I got a bit lost getting there while using the gps, so called to see if someone could help to guide me, as I was very close but on the other side of the facility without an entrance. I was told to use the GPS when describing the situation instead of atleast trying to be helpful and try and guide me to the right place. That regardless of anything, the GPS always takes everyone to the right place, however that wasn't so much the issue as it was extremely dark outside and I couldn't find the entrance, only the exit at the time. The room itself was fairly nice, could have been cleaner. But when we got there, my friend and I were naturally looking around the room, making sure everything looked okay, and looking for somewhere to put our things for the duration of our stay. To our surprise, there was a cabinet full of things like toothbrushes, used razors, shampoo, other toiletries, etc. Completely unlocked, easily accessible. I was like wow, why would there be a cabinet of used things that's actually gross! Especially being that it was just out in the open in a cabinet I could access. In the morning, as we arrived very late, about 11pm/12am, I went To the desk to ask them about it. There was a very kind and quiet front desk man, a cabana woman, and the primary person I dealt with us the "manager" cynthia. I stated how there was a cabinet of various different unsanitary things in my room. I was the informed that someone owned this suite, and that cabinet should have been locked. I was then asked and essentially accused that either me or my friend had to have unlocked the cabinet, as it was SUPPOSED TO BE LOCKED upon our arrival. Going into that office, I dont know that I had any expectation, I was just very confused. The manager did not respond to the situation in any manner that was positive to the customer. She continuously tried to interrupt me as I was speaking, talking over me while I was trying to explain to her that the tone and manner she responded to my issue I brought forward was now my primary concern, because from the beginning she approached the situation with a negative attitude, then trying to end the conversation by saying I was not letting her speak. I was extremely annoyed that I had paid a good amount of money for this room, and unsanitary things like what I found were left accesible when they were not supposed to be. Someone owning the unit had not even crossed my mind, although maybe it should have. The staff should have locked the cabinet prior to my arrival or ensured that it was locked it it was the owners responsibility, and I should not have been spoken to in an accusational manner like it was my fault for going into the cabinet. I was not told beforehand that there was any area of the room that SHOULD BE UNACCESABLE, and do not recall being informed that there would even be someone else's belongings somewhere in the room. The staff ultimately must have made the mistake of not double checking the cabinet. Mistakes happen. That is the only logical explanation. Maybe the lock was broken, maybe it was left unlocked, I DONT KNOW, but it was not my responsibility to lock it, that's what I do know. Why would I have gone down to the office if I just broke into these peoples belongings and broke into a locked cabinet of a room? Again I wasnt looking for someone to necessarily blame, I was looking to understand why all this used unsanitary stuff was in my room when I just had no idea it would be. Towards the end of the conversation, the manager cynthia was not taking responsibility for the extremely poor tone and way she spoke to a customer whom she is supposed to make comfortable and feel welcome. I was extremely frustrated and threw out a curse word or two towards the VERY END, which I can take accountability for, however the rest of the conversation I did my best and was respectful and trying to get the point across that this is not how she should speak to people. She actually told me I was "venting because the weather was bad" and when I asked her multiple times for her name and a card, she would not give it to me until I was stern. Not a single staff member at this hotel made us feel welcome. I would not reccomend anyone to stay here simply because of the staff. Not one person was helpful. The location is great, but when you have people speaking to you in a disrespectful manner and basically telling you you broke into a cabinet full of used shit, it basically ruins the entire experience and makes you not feel comfortable or safe staying where you are. While in the office, I also overheard them speaking about someone else' complaints that a room was not clean, and a neighbor told me she had to make a complaint of a "musty smell." This
Montauk's Best Hotels that are most frequently booked by customers of Surf Club At Montauk
AppointmentTrader FAQ
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972 Questions
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I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Can concierge update the phone number on my reservation?
I requested a name change and need a phone number updated too.
Give the best answerFraud
I believe this site to be a fraud. I paid $158 to get a reservation. Now they want my SS # and other private details in order to supposedly repay me.
Give the best answerPayouts
Hello All,
I don’t know what else to do as I can’t transfer my cleared funds to my bank account. Customer support is close to non existing and not helpful. How can we keep selling here if we can’t withdraw what we have worked for. They say I have to wait 180 days. This is ridiculous!
Via Carota
Hi all! I have a reservation for Via Carota for tomorrow for 2 people at 4:45PM for only $10 if anyone is interested!!
Give the best answerPayout limits? Have 1k…
Am confused about the payout restrictions. Have nearly $1k sitting, wanted to withdraw some and am surprised to see I can only withdraw $50. If i have to do this everyday I’ll end up paying over $90 in fees just for withdrawing via ACH which doesn’t make much sense to me. Have opened a ticket regarding this, but any input or advice would be appreciated
Give the best answerIs Appointment Trader Doomed?
Looks like New York passed a bill making it illegal to sell a reservation without the permission of the restaurant. Is this the end of appointment trader?
https://ny.eater.com/2024/6/7/24173621/restaurant-reservation-anti-piracy-act-bill-passes-new-york
Deposit account refund to credit card
How do I cancel my deposit account and have the balance refunded to my credit card?
Give the best answerHow to delete listing?
Hi I uploaded a reservation but no one has taken it. I would like to delete the listing so that I don’t get charged the no show reservation fee. And also delete the listing how can I do that?
Give the best answerAny seller support?
Has anyone found a way to get a question answered? From what I can tell there is no way to get in touch with anyone that works at/for AT. Other than the occasional admin posting a consultation offer here and there they are non existent. A lot of people have the same issue I have where we cannot cash out earnings. I cannot get my warning medal removed even though I am under the threshold. Sad to say but seems like AT is holding up everyone’s funds currently. Very scary and makes me wonder….Please reply if you read this admins and can help. Tried every way possible to get in touch
Give the best answerWhat happens if someone changes or shows up for their reservation after I buy it?
As the title says. I bought a reservation but what’s to stop someone from just showing up for it anyway? I’m doing the name change service but it’s still under their email/phone, right?
Give the best answerBOT suggestions
Seems like its impossible now to grab anything with restaurents booked within seconds. Any good bot suggestions?
How long to get verified for payouts?
How long does it take to get verified for payouts? Submitted my info on Monday and still nothing
Give the best answerRestaurant Bought/Canceled Their Own Reservation
I accepted a bid for a popular restaurant in Los Angeles only to receive a phone call shortly thereafter informing me that the reservation had been canceled due to it being listed on AT. I of course need to subsequently cancel the reservation on AT but get this warning that my status will be negatively affected for doing so. I've reached out to customer support about this several times with no response, not sure what to do in this station. Hoping someone can advise.
Give the best answerWaiting on a transfer for tonight’s reservation
I’m waiting on a transfer request to be completed. But the reservation is for tonight. Can I still use the reservation if it’s not in my name.
Give the best answerPayout
I need to be paid for the two reservations I sold as a new user before I do more work to get and sell reservations only to not be paid. Can someone get back to me so I can get my funds. I don't understand the error message about the percentage. PLEASE HELP!
Give the best answerQuestion about postpaid listings for prepaid bookings
I have a prepaid reservation, but I'm allowed to transfer that reservation to others for a price that I set (up to the total price I paid).
For selling POSTPAID reservations, do I charge the buyer the full amount of the reservation when transferring? And then the buyer pays something on top of that (which is what is listed in the AppointmentTrader listing?)
Major Issue for Seller
My money is being held hostage! Can you please remove my refund medal as I am below the 11% threshold and should be able to withdraw my full daily amount now? I have been teying for a long time to get a reply on this. Major issue for people looking to do good/right like you ask and make positive sales. Being able to access earned revenue is critical and not getting any reply is very concerning for your sellers. Lot of other people having the same issue. Once below the threshold you should auto remove the warning medals.
Give the best answerHow does appointment trader work
Where can I learn more about how this works
Give the best answerWell through rate holding money for 180 days
Just wanted to put this out there as I find it quite weird. AT will hold money if your sell through rate is to low. I find this strange as you would think that sell through rate should reflect more on AT not marketing their site well enough to generate sales. It seems weird to punish sellers for listings not selling.
Give the best answerNo cares
Why is no one even looking at my reservations let alone send me a bud? They are top rest on weekends…any tips??
Give the best answerHow do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answerDoes support work ?
I am having a tough time contacting and elucidating a response from AT Support. I had a listing at 6pm, which was a mistake as the actual listing reservation was at 11pm. This got somehow approved by AT, and a customer bought this from me for 6pm. I want to cancel this listing and refund customer , but there is no way of doing this ! This is so frustrating and making me lose hope on AT. Can someone help me please?
Give the best answer