Michelin quailty food let down by impersonal table service - Tapisco Lisboa - Buy Reservations
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🙂 4/5 - Michelin quailty food let down by impersonal table service
By 👻 @smilingtraveller, 03/15/2024 3:00 am
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We saw this restaurant reviewed on the excellent Youtube channel TOPJAW (follow them if you don’t already!). Their review made us want to try it. It is a ‘second’ restaurant of Michelin-star chef Henrique Sá Pessoa - an appellation which usually guarantees a certain level of service and food but at a more affordable price. This was 100% the case at Tapisco. The welcome by Ines at the door was professional and friendly ; the menu a mix of classic Portugese and inventive twists ; the portions were honorable and not at all small. There was plenty choice, plenty on each plate and the dishes we ate and saw others enjoying were perfectly executed and cooked. Plus the setting is very pleasant. All in all we had a very good meal. However I do feel it fair to state that the table service was rather cold and impersonal. You cannot fault the staff’s presentation (uniform, manners, placing of plates etc) yet you don’t feel particularly welcome on a personal level - like you are just another customer, and one that should spend as much as possible too. This is of course the fault of management and not the waiting staff themselves. But they are obviously following a script. From the start, we were told ‘the chef suggests you begin with a selection of cocktails, and that 2-3 starters + 2-3 mains to be shared (between two in our case) is best’. The other rather annoying thing was that when we received the check, there was already a ‘ suggested’ tip of 5% included in the very bold-printed total. You had to look closely to understand that this was a suggestion, and that the actual total of the food and drink was slightly less, printed in a smaller font. We were already adding a tip when we realised this, and so the irony was that we ended up leaving less than had the restaurant not tried this little trick. Maybe I’m missing something, maybe this is a common practice in Portugal? All I can say is that we saw it nowhere else… Finally, Tapisco’s online booking system needs fixing. You can make a reservation no problem, and you need to give a cell number in order to receive an sms to confirm on the day. The website clearly states that you must confirm by replying to this sms, otherwise your booking will be cancelled. This is all in an effort to avoid no-shows and maximise revenue. I get it. I even support it. Too many customers simply don’t call to cancel these days. Except the sms never came. We had our hotel call on our behalf to confirm, and they were told very tersely that there would only be a 15-minute tolerance should we not turn up ! I mean, is it not obvious that we want to come if we’re actually calling you to confirm because your own system doesn’t work? My advice therefore is that Tapisco’s food is well worth the price. However you will have to put up with the streamlined impersonal methods of Michelin efficiency in order to enjoy it, and maybe have to insist to get through the door. Either that, or you say you have a Youtube channel and they’ll no doubt treat you like royalty even if you don’t confirm your booking !
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