Overpriced. No customer service - Terrace at The Dilly London - Buy Reservations
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😒 3/5 - Overpriced. No customer service
By 👻 @Meander226243, 11/13/2022 3:00 am
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Went for Peter Rabbit afternoon T at the Terrace. Food was presented nicely and was tasty when it eventually arrived. However service was dreadful. There's no way this is a 5 star hotel; mediocre at best. Had to ask to order; ask for more milk; hot water; the bill etc. Staff not trained to 5 star service but they have the cheek to charge 12.5% for it. They also didn't want my cash. If you're charging for service then you should go out of your way to make guests feel special. Very poor value Avoid.
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