AppointmentTrader FAQ - The Brando Arue - Trade Reservations
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The Brando Arue Reviews from The Last Year
Stay in paradise
Superb hotel with exceptional services The rooms are magnificent with direct access to the beach, you feel like you are alone in the world. A perfectly maintained island at all times of the day A refined restoration The staff is really attentive and very responsive. The Polynesian evening is really very beautiful An unforgettable experience, highly recommended
A paradise
A magical place, impeccable service Everything is done to have the best vacation of your life Thank you again to everyone for your kindness, your smile, your availability You are a great team, we will never forget this stay thanks thanks
White Lotus-tier
“Have we peaked?” We kept asking ourselves. Damn that’s a beautiful archipelago. We had the honeymoon stay of a lifetime on this remote and incredibly well-maintained (and surprisingly sustainable) resort. From the private flight in to the massive secluded beachside villa to the beautiful outdoor soaking pool, we felt beyond pampered. You want a private beach? It basically feels like your own private island, pure and pristine. You want incredible service? Everyone will know your schedule and will cater to you as such throughout your stay, and you will never wait for anything. You want relaxation? The spa treatments are great and the poolside is serene. You want to spend the day looking at your phone while tanning and getting served a fresh drink every twenty minutes while you post thirst-traps to your followers? Boy, have I got the atoll for you! Kudos to the Tetiaroa Society for keeping the reef, islets, and lagoon pristine and doing so much to protect the nesting sea birds and sea turtles (trip highlight: watching newly hatched baby turtles crawl into the ocean. Amazing!), among other things. There is something like 10:1 staff to guest ratio at the Brando, and it shows. Whenever we called for a golf carts, they appeared instantly. Whenever we ordered room service and it was brought to our private villa, consistently exceeding expectations. Every kitchen and bar was staffed nightly despite the exclusive number of villas. The whole crew works tirelessly, with every path and beach freshly groomed, and every amenity full of beautifully woven leaves and flowers. We often felt like we had the whole island to ourselves (minus the tireless hosts staff who were always serving us, golfcarting us, taking us on an excursion, and generally making us feel like royalty). Thomas and the whole team at Bob’s bar—the defacto watering hole for beachside guests who venture out from their private villas—deserve a special mention, with an incredible cocktail/mocktail menu and a killer kitchen staff (…even the leather bound menu itself feels like a piece of art) served up in the wet heat. Kudos to Hugo, Axel, Paola, and everyone else who kept me and my wife thoroughly hydrated. Get the “real life mounds bar” which is basically hot chocolate inside ice cream inside a coconut. Hell, get two, you’re on vacation. At the Brando, every excursion feels like a private tour, every reservation feels like a private dinner. Usually I’m not one to go all inclusive, but this time we went with it, and it was an amazing decision. It honestly felt like the best value (and considering the staggering costs of the resort itself, that’s saying something). Not only for the sake of never thinking once about whether to order another Strawberry Daquiri, marlonburger, lobster roll etc… especially when combined with the daily activities and spa treatments that are thrown in, it made sense. The reef quest, bird tour, and ultimate tour are all excellent ways to spend some time while here, staffed by incredibly knowledgeable and friendly guides. Tetiaroa offers some of the best snorkeling we’ve ever had, especially in this day and age of bleached coral and overcrowded beaches. We we dozens of types of sea life just by sticking our head in the water on the beach, from flounder and jackfish to stingrays, turtles, octopi, and curious reef sharks. If you make zero plans, you will still have an amazing time. Food was great, especially when you realize you are in the absolute middle of nowhere. They grow so much on the island and every ingredient is so fresh and flavorful, as well as the incredible attention to detail with preparation, serving (and allergy awareness) it’s hard to go wrong. My only real critique is this: let’s face it - If you end up booking here, you are probably some higher tier of food snob (at least I would hope so), and you are spending a nontrivial amount on even a short stay on the island. Les Mutinee (despite the stylized decor and whimsical nautical map menu) did not live up to our (granted, extremely, perhaps criminally high) expectations, given the price point (especially when the price fixe is an upsell even on the all inclusive option). HOWEVER it was still a great night and ended with the best suffle I’ve ever had in my life. Would it be the best restaurant in a major West cost city? Not quite. Is it the best restaurant in French Polynesia? Probably third best restaurant that we went to (right behind to Lagoon in Bora Bora and La Villa Mahana). Is it still special, magical, and captivating in its own stylized way? Absolutely. Something about the menu just didn’t click for us, but both nights we went, it was basically a private dinner in an amazing location, so this “complaint” feels like peak pettiness in the grand scheme of things, but it simply must be mentioned. Every other meal we had at all of the restaurants was memorable and delicious, and the Polynesian firedancing performance night is intense and authentic in ways so many resorts fail to achieve. For couples looking to treat themselves to luxury in private, unless you know a billionaire with a nice island or megayacht of their own, this is pretty much the ceiling of South Pacific exclusive luxury. We asked for extra padding on our bed and got it ASAP. Turndown service was arranged based on our schedule, and our villa was always immaculate. The villa itself (3 huge rooms including a beach facing bedroom, a deck and pool, our private beach, a his and hers closet leading into a massive glass-walled bathroom with an outdoor bathtub) has incredible AC, sound system, and amenities. It was perfect for us as newly weds and we had more privacy than anywhere we have ever stayed, including in our “backyard” beach skinny dipping under the Milky Way. There are large coral colonies literally feet from the shore teeming with life. For solo travelers… you will feel very alone, as chances are there is basically nobody else at any part of the resort at any given time (except peak afternoon at the bar). Take this as you will, but you may make good friends over drinks, we observed many couples stayed to themselves with a few exceptions (.. but that’s the point, is it not?). Fortunately, all staff are incredibly friendly and interesting, from the “lifers” to the newly arrived hosts. I would probably go a little crazy if I was here by myself (even as an introvert) because at times it almost feels like you’re in the matrix/metaverse/mmo server no one else is logged into. But that could be a plus for you, who knows. They say it’s lonely at the top, and the Brando feels quite close. Maybe I was crazy to book here, and I won’t lie that I was keeping an eye out for any celebrities. But during our stay, we felt like we truly were on another level of life in terms of service and comfort and oneness with the pristine environment. All while also feeling keenly aware that we had our own part to play in some new season of TV about privileged yuppies on the ultimate vacation. If you can go, go. You will still have an amazing vacation if you chose other islands or resorts, but this one truly feels one in a million on so many levels. P.s. Please Don’t waste this incredible, exclusive, pristine luxury resort on your kids - enjoy it all for yourself and your spouse!
PLEASE Find a resident Chef...ASAP!
Multiple visits repeat Brando guest again left underwhelmed and disappointed by the food at The Brando. New fancy famous French chef who sold his name to the Brando but is not on sight would be embarrassed to be served many of the dishes…a so called “lobster roll” that is 90 % mayonnaise and 10% lobster with a shallow slit in the bun to give the appearance of an overloaded lobster roll was inedible. A small burger completely lost in an oversized brioche bun. Consumers at this level know all the tricks. So best to deliver quality product. Missing is what you would expect at a luxury resort beach restaurant…lots of crudo and sushi INCLUDED in the daily meal plan, poke bowls with generous portions of locally caught tuna and swordfish, fish tacos, ceviche’s, gourmet flatbreads and creative pasta dishes, DAILY specials… Perhaps abandoning a meal plan and going to an Ala carte would fix the problem? You are trying to profit by cutting corners on quality. Get a chef who will live ON ISLAND and babysit the kitchen staff while executing proper food for a 5 star private island resort. The island is spectacular, the villas are gorgeous and the spa is wonderful. I am not sure I will return until the food is fixed….spoke to many other guests while there and the feeling is mutual amongst most hotel guests.
The most incredible hotel we’ve ever stayed at
We spent a week at The Brando in October and WOW…our family is still talking about it! The property itself is absolutely stunning and the service is honestly out of this world. Every single detail is thought through. The staff is so friendly and on top of everything. They must study everyone’s itinerary daily because, no matter who you pass, they’ll know your plans for the day and wish you well. We’ve never stayed somewhere with a similar level of service as The Brando. The partnership with Tetiaroa makes the stay even more special. We spent so much time learning and exploring and the positive impact that they’re having on the environment will be felt for generations to come. The Brando belongs in a league of their own but, until that exists, every 5 star hotel GM should stay here in order to raise their own bar of service excellence. We joke that they have ruined us for future travel. 5 stars all around! Our only challenge now is to figure out how to make this “once in a lifetime trip” an annual vacation.
Paradise on earth
10 points are not enough to give this resort a fair rating. A superlative hotel complex at a world-class level. Service from A to Z. Guests are treated like royalty. The accommodation offers everything the South Seas has to offer. Restaurants with Michelin-star chefs. Huge wine/champagne selection. Staff are highly trained and exemplary.
The Brando French Polynesia
The island wasvery beautiful, we went for scuba diving as they have a dive center, but there was no reef system. So we didn't dive after first 2. We could not enjoy ANYWHERE OUTDOORS due to the flies!!! They make their own compost so there's a major issue! The dinner and lunch menus are very limited. A burger, club sandwich with 4 drinks over $300! It was a total waste, I do not recommend this exclusive island. They did refund us $27,000, but it was not worth the hassle of getting there.
best of the best!!
I brought my parents to The Brando to celebrate my Fathers retirement and it was the absolute best choice I could have made. We didn't mention to the staff why we were there but we were of course treated like absolute royalty anyway. I can't even imagine how the service could have been better. It was actually straight up perfection. My parents and I are all well traveled and we all agreed service at the Brando is unmatched. As far as the resort itself I would simply describe it as otherworldly. Its absolutely stunning and picturesque at every turn. Words, pictures and videos truly don't do justice to just how magnificent this place really is. You've got to come see it for yourself. Thank you so much to staff and management at the Brando for an unforgettable trip. We really appreciate you all so much.
Best hotel EVER!!
This is the place of my dreams. Me and my husband visited for our honeymoon and it was beyond our greatest expectations. It is quite literally the best hotel we have visited ever. The rooms were pristine, clean and impeccable, the food was exceptional, but the service was the best of all. Everyone in the island is super exited to be working there, and make you feel at home at every moment. We will definitely be coming back. 10/10 recommend. Sof and Miguel
An exclusive South Pacific hideaway
The Brando is an uber luxurious resort, and the only one located on the "Motu" (Island) of Onetahi on Tetiaroa atoll, which is a 20 minute (charter) flight from Papeete. It consists of just 35 rooms, but still manages to offer an array of dining and activity options to keep even the most active people from getting bored. We ended our 10 night French Polynesian trip by saving the best for last. This followed our stay at Four Seasons Resort Bora Bora - while they are different resorts and offer enough contrasts to make it a great combo stay, if we had to choose one it would be The Brando, hands down. It's less crowded, has better food, more polished service and has an air of luxury that the FS can't match. That said, we did enjoy the scenery and the overwater bungalow experience at the FS, as well as the magnificent shark and ray snorkeling tour, which should not be missed should you pay a visit to Bora Bora. We stayed in a 1BR Beachfront Villa on the Turtle Bay side. Our room (#202) was luxuriously appointed and had most of the amenities (toothbrush, body lotion, face moisturizer, etc.) that one would expect at a world-class resort. Two nits to pick: there was a treacherous step in the room (between bedroom and living room, and between the bathroom and bedroom) which - if you have a misstep - could easily ruin one's vacation. The other was the absence of a washlet toilet, which I feel should be mandatory for all top hotels by now. Our Villa was within short walking distance to everything (all restaurants, concierge, water sports shack, etc.), so we didn't even need to ride the bikes anywhere, which was nice. There are plenty of activities on offer; some of them are guided (most tours that requires a motor boat such as island hopping or snorkeling/scuba diving/fishing further out on the reef), while others can be done on your own, including kayaking, paddle boarding and snorkeling, among others. We did a half-day boat tour that included a visit to Reiono Island, where we did some light hiking in search of the infamous "Coconut Crab" (yes, we saw a pretty large one.) At the end of the tour we had a private lunch on the beach of an uninhabited island. We also did a tour with a naturalist who took us to the best spots on the atoll for snorkeling, followed by another high-quality lunch in an idyllic setting. One thing that stands out at The Brando is the food quality. Given its remote location and the fact that - generally - tropical seafood just isn't the best (relative to colder water fish like Sea Bass or Tuna, there's only so much you can do with Mahi Mahi or Parrot Fish), we enjoyed most of the dishes that we tried. They largely revamped the dining experience earlier this year - Jean Imbert produced the menu for Les Mutinés, as well as many of the offerings at Beachcomber Cafe and Bob's Bar. The Lobster Roll (on an awesome Brioche roll) was incredible, and the servings at Les Mutinés were very nicely done. The Parrot Fish served at the restaurant was the one time where the tropical fish dish was exceptionally done. However, a few days later we tried a different Parrot Fish dish at Beachcomber Cafe, but it was not something we'd care to have again. It was also nice for The Brando to offer Teppanyaki, which was a nice change of pace. Nami is not going to win any awards and won't remind you of similar establishments in Tokyo, but since we were there for 4 nights, it was good to have something different. Nami only serves 8 people in one sitting, so I'd suggest you reserve early if you'd like to dine there during your stay. Service was also a highlight at The Brando. Even though many of the front-line staff have not been at the Resort for a long time, everyone was charming, elegant, attentive and professional - nobody forgot any of our requests or preferences, unlike at the Four Seasons Bora Bora, where mishaps were all too common. Overall, our interactions were positive. If there was a nit to pick, our "Butler" (she introduced herself as the main point of contact for anything we needed during our stay) was only around for the first day. When I asked what happened to her afterwards, she had a day off on the second day and then became ill. Although that's understandable, I was curious why they didn't provide a replacement butler, or - at the very least - inform us of the situation rather than leaving us guessing. We've stayed at some of the world's finest tropical island/beach resorts, and while there are still many on our to-visit list, so far we'd put Brando at the top of the list, leapfrogging Amanpulo as our favorite to date.
Beautiful and remote
An excellent hotel with top notch service. My wife and I started our Polynesian vacation here (after a brief night in Tahiti) and everything was truly first class and white-glove. It was the perfect start for us, as we really needed to just relax after a busy year (and a long trip). Many others chose to end their vacations here but, for us, starting here was the right call. The hotel is very special with unique excursions built around the remote location. I would especially like to thank Lourine (I hope I spelled her name correctly) for her commitment to excellence.
Arue's Best Hotels that are most frequently booked by customers of The Brando Arue
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I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Well through rate holding money for 180 days
Just wanted to put this out there as I find it quite weird. AT will hold money if your sell through rate is to low. I find this strange as you would think that sell through rate should reflect more on AT not marketing their site well enough to generate sales. It seems weird to punish sellers for listings not selling.
Give the best answerRestaurant Bought/Canceled Their Own Reservation
I accepted a bid for a popular restaurant in Los Angeles only to receive a phone call shortly thereafter informing me that the reservation had been canceled due to it being listed on AT. I of course need to subsequently cancel the reservation on AT but get this warning that my status will be negatively affected for doing so. I've reached out to customer support about this several times with no response, not sure what to do in this station. Hoping someone can advise.
Give the best answerNo cares
Why is no one even looking at my reservations let alone send me a bud? They are top rest on weekends…any tips??
Give the best answerHow do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answerDoes support work ?
I am having a tough time contacting and elucidating a response from AT Support. I had a listing at 6pm, which was a mistake as the actual listing reservation was at 11pm. This got somehow approved by AT, and a customer bought this from me for 6pm. I want to cancel this listing and refund customer , but there is no way of doing this ! This is so frustrating and making me lose hope on AT. Can someone help me please?
Give the best answerDoes customer service exist!!!!?????
This app is horrible I bought a res it was listed as one day but the actual res on a different day. Have messaged support non stop no reply. There goes $200+ thanks appt trader! Such a scam
Give the best answerPayment for selling
How do I receive information if someone wants to buy my reservation? How do I get paid?
Give the best answerHow can we take our restaurant off your list?
Dear Appointmenttrader Team,
I am the spokesman of the Hofbräuhaus in Munich/Germany.
We don not want to be on your App, since Reservations in the Hofbräuhaus are free.
Please take us off this list!
Please do answer and confirm this.
Thank you and best regrads
Tobias
Medien Hofbräuhaus
Banned from Resy for selling reservations- Do we have a rat on our hands???
I am new to this app and started off by selling a polo bar reservation and then quickly sold one more reservation. Not long after I received emails from Resy saying all my reservations are cancelled and I am being banned from Resy for life. How could this have possibly happened without a rat telling Resy that I sold the reservation. I need some advice on this situation and let’s catch the rat!
Give the best answerBid and Buy Instantly
I have a big ongoing and it also shows someone is working on my bid. Today I see there is a " Buy Instantly " option at my portfolio showing same price I've bid for a reservation. I'm a bit confused, since my money has already been deducted from my credit card for the bid, do I need to pay one more time for the Buy Instantly? If I choose Buy Instantly, can I cancel my bid ( while someone is working on it )? Thanks!
Give the best answerFirst Sale Help
Having hard time getting my first sale. Any advice? I just want to get the ball rolling! Thanks!
Give the best answerChanging restaurant opening times
I have a reservation for Kasama Chicago I listed but it’s not showing up because the listed opening hours are only until 3 or 4 pm. My reservation is for their dinner service at 5. Is there a way I can change the times myself?
Give the best answerI got charged twice for a single reservation
How long until I get a refund? Support has been slow, has anyone else experienced this?
I tried purchasing the reservation at $55 but it failed. Then I purchased it for $30 and it succeeded. However the $55 charge still went through on my card and posted
Cancelled reservations due to posting it here
Restaurants are cracking down on reservations posted on here
Give the best answer0 views on my posted reservations
Any idea why my reservations have 0 views? Am I doing something incorrectly?
Give the best answerFinding reservwtion
What name do I say the reservation is under?
Give the best answerHow do I deposit $?
You can only deposit $50 at a time until you earn the “Sales and Low Refund Medal” I believe. Im new to this as well but the ability to deposit more money at once and increase your amount of listings comes with that medal.
Payouts
Anyone know how increase payout transfer to bank as I can only send $50 a day and they charge $5 for every transaction. There must be a way. I’ve contacted support two days ago and not a reply.
Give the best answerTransfer question
What do you do if reservation is an hour away and it still hasn’t been transferred? Don’t want to be embarrassed at restaurant. First time user. Thanks!
Give the best answerGetting started as a seller
Hey I just signed up. I'm in Kenya and I 'm looking to be a seller. Where can i get started?
Transfer
My reservation is today and my transfer is still not complete does that mean it’s not going happen ?
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answer