The Carlyle, A Rosewood Hotel New York Tripadvisor Reviews - The Carlyle, A Rosewood Hotel New York - Trade Reservations
Save up to 30% at The Carlyle, A Rosewood Hotel New York!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
- Any Room Type
- Any Suite
- Superior Suite (King Bed 620 Sq Ft. Courtyard View Flr 4 To 14)
- Premier Suites (King Bed 720 1000 Sq Ft. City View Flr 4 To 18)
- Rosewood Suite 600 Sq Ft (King Bed City View Floors 23 To 31)
- Carlyle Suite (King Bed 800 Sq Ft City View Floors 3 12)
- Superior Two Bedroom Suite 1000 (1350 Sq Ft City View One King)
- Central Park Suite 1200 Sq Ft View Central Park And Manhattan
- Premier Two Bedroom Suite 1700 Sq Ft City View Two King Beds
- The Upper East Side Suites (King Bed. 720 1000 Sq Ft. City View)
- Empire Suite (2600 Sf 3 King Bedrooms 4.5 Bathrooms Flrs 28 And)
- Any Accessible Room
- Accessible Premier Suite (King Bed 775 Sq Ft. City View Flr 15)
- Accessible Superior Two Bedroom Suite 1200 Sq Ft City View
- Accessible Central Park Suite 1200 Sq Ft Views Central Park And
- Accessible Deluxe King City View 435 Sqft Flrs 4 To 16
- Accessible Deluxe Twins City View 400 Sqft Flr 12
- Accessible Deluxe King Courtyard View 435 Sqft Flrs 4 To 16
- Any Superior Room
- Superior King Bed. Courtyard View 360 Sqft Flrs 4 To 12
- Premier King (450 Sq Ft. City View Flr 3 To 14)
- Premier King (450 Sq Ft. City View Flr 3 To 14 Allows Extra Bed)
- Any Deluxe Room
- Deluxe King Room City View. . 375 Sqft Flrs 3 To 18
- Deluxe Twins City View 360 Sqft Flrs 4 To 14
- Deluxe King Room Courtyard View. 375 Sqft Flrs 3 To 18
- Any Standard Room
- Classic King Bed Courtyard Or City View 335 Sqft Flrs 4 To 21
- Classic Queen Bed City View 250 Sqft Flr 27
- Madison King 375 Sq. Ft. Floors 3 (18 Modern Art Deco Style.)
- Any Premium Room
New York's Best Hotels that are most frequently booked by customers of The Carlyle, A Rosewood Hotel New York
The Carlyle, A Rosewood Hotel New York Tripadvisor Reviews
Latest Reviews On Tripadvisor
20 Reviews
0 Replys |
Amazing Hotel and Rooms. One Terrible Front Desk Personnel.
I'm always biased to stay at Rosewood properties when there is one in the city I'm visiting. I've stayed in 4 other locations and everything has been impeccable and will continue to do so, but sadly, never at The Carlyle property again. Freddie, at the front desk, made us feel like we were not welcome. We arrived from a red-eye flight and our room was not ready at 7 am, which we COMPLETELY understand, I was not expecting it to be, but when I asked if it was possible to get a room to refresh or the room a little earlier, she said: Well, you should've booked the night before, the "cheaper" rooms are not available, I can't do anything for you until 3 PM. We went to have breakfast, walked around the city, came back at 1 PM, and as soon as she saw me walking to the front desk, shouted to her boss: It's not ready, it's not ready. Mustafa, her boss, was extremely attentive and told us he'll have our room ready soon. Came back at 1:45, she saw us come in, went out of the front desk to the entrance of the hotel to tell us our room wasn't ready with the worst attitude I've ever received in a property, let alone a $1000 plus a night one. We ignored her, asked for Mustafa, which informed us our room was READY!! She wanted us to leave again before he came back to tell us it was ready. UNBELIEVABLE and UNACCEPTABLE. The history of this hotel deserves better than this. Everyone else: Mustafa, Ernesto, Anton and many others, were extremely attentive, apologetic for their co-worker and amazing humans. Room was extremely well clean, bed was amazing and has a shower you never want to get out of. Unfortunately, with so many other great options in New York, I will not be staying at The Carlyle again.
Be the first to ReplyLegendary
The Carlyle will always be the Carlyle. Amazing time in one of NY most iconic hotels. From the check-in experience to the room service; from the Bemelmans experience to the continual smiling valet and courtesy car service; an impeccable and quintessential New York experience.
Be the first to ReplyBeautiful hotel still neglecting a key feature for many—the fitness center.
Beautiful renovation of guest rooms, but still lacking in fitness space. Don’t usually focus on the gym at a luxury hotel because they are usually very good to excellent. The Carlyle’s is woeful and is exactly as it was 8-9 years ago when I noticed it was aging poorly. Having heard that the hotel is attracting younger patrons I assumed the workout facility would have been improved. To the contrary, same equipment (save for one new stationary bike) and one bike that’s been removed. You may not choose a NYC hotel based on the gym but since working out while away from home is essential for many people, Carlyle had better step up its game. Diagonally across the street is the Mark Hotel, another Amex FHR and five-star property. Their amenities rival the Carlyle and have a La Palestra-like workout facility. Sad thing is, Carlyle could have the same for very little investment in the same space. Just have an expert come in and fit it out properly. This is just my two cents as a fan of the classic charm of the Carlyle. But overlooking a key amenity in 2024 is a sure way to avoid repeat customers between 25-40+.
Be the first to ReplyGreat, I recommend
Remarkable services, it feels like a residence and the staff have known you for a long time, restaurants and bar tops, spacious rooms; the hotel is pure glamor and far from tourism., great location for those who want tranquility with great restaurants nearby.
Be the first to ReplyDisappointed in what is meant to be a New York icon.
My husband and I are staying at the Carlyle, we chose it over some of the other hotels we frequent when we are in New York because of its history and reputation. The staff in general have been excellent; friendly, welcoming, and helpful. The rooms are comfortable, especially the beds. We had one overlooking Madison Avenue and the decor was lovely, although the blinds in our room were stained on the sides and one had come out of its track. That said, when we checked in we were informed the gym was under construction and given the option to use the Equinox which is a 15 minute walk away. Having used it twice (and done the walk in the pouring rain) when my husband mentioned to the front desk staff his disappointment in the situation the response was 'Well we don't charge for the gym here, it's free.' Nothing about this place is free. There isn't a separate charge for the lights either, all of these things are included in the price and it's one of the most expensive in Manhattan. I booked a massage appointment, and the therapist Linda was very good. But again, that was under construction so they've set up makeshift therapy rooms in some of the hotel's suites. To get from the 'reception' to the therapy room, you have to walk through jackhammering. Not exactly the most of relaxing experiences. And the treatments are limited to massages and facials, the showers are out of use and there aren't even any slippers. The hair salon staff I had were all very good, particularly Theresa, and I am pleased with the results. My appointment was at the end of the day, though, and it was clear the manager wanted everyone to finish up. We are here for a relaxing break and would not have booked this hotel if we had known about the construction. There is nothing on the website telling people about the state of the amenities and the hotel is not offering guests any discounts on their stay or the spa treatments - it's still full Carlyle-level pricing. I ordered room serivce one night. I had to be put on hold and then wait for them to ring me back. The order took 45 minutes which isn't out of the ordinary for a big hotel, but I would describe the food as average. We went to the bar for the first time tonight and it has a nice vibe with live piano. The service at the restaurant was impeccable, I had to send my mocktail back because the mint was so wilted but it was returned fresh and was delicious, as was the food. We often stay at the Rosewood in Lonon, but overall this one has been a disappointment. Not sure I'd be rushing back.
Be the first to ReplyNot a five star experience; pricey for a business traveler
Booked on short notice because I’m just in town for two days for a memorial for a friend whose family home in the neighborhood. I had a three star experience which I guess puts me in the middle of the fairly agitated one stars and the very pleased five star reviews. The staff that I encountered ranged all the way from indifferent to very very nice, with the gentleman (bellman) by the elevators very helpful. The answer to every request I made on check-in was “no,” which I certainly can understand when it’s the high season and not the end of February. The hotel certainly did not seem crowded, but who knows. Not a huge deal. At check in I had expected to get a bit of a complementary upgrade per what I’ve been told by AMEX black card but none more available and it was also impossible to move me to a higher floor as well. I was given two small cards on check-in codes and no explanation. I’m glad I didn’t throw them away. A bellman explained to me they are for guests to use in cutting the line at Bebelman’s bar. I’m glad I was told. That’s useful to know because the line can be more than an hour I’m told. Although I was also not told by the Carlisle that certain AMEX card holders get a $90 a day credit for breakfast or otherwise, AMEX card holders do get that benefit. i subsequently called the front desk and was told that this applies. I’m not sure why they didn’t mention it, as it is a nice benefit. Given that with taxes even the most basic room is going to run over $1000 a night the Carlisle would not be my first choice next time since you can get meh service and similar accommodations in the lower rated $850 rooms for much less elsewhere. If traveling on business or for another memorial program, I probably would stay elsewhere. if I was willing to splurge and there wasn’t a great hotel available for my wife and family then that’s another matter. I’d probably go for the St Regis where the service is always remarkable, but stay here if I couldn’t find availability. Based on the other TA reviews (some referred to stealing and are very inflammatory and others refer to excellent stay in the large suites), I would say that if you spend $2500 a night or so on a suite the accommodation would be very nice. In the interest of being balanced it’s also fair to point out that there is free Wi-Fi.
Be the first to ReplyClassy And Cool NYC Time Capsule That Defines Luxury, Warmth, And Service
My wife and I wanted a weekend get away to recharge, reconnect, and relax. We arrived Friday night around 7:30. We liked the hotel's location in the Upper East Side, tucked away in a quiet part of town close to Central Park. The vibe is classy while not being stuffy at all. According to the website, the Isaac Mizrahi show that night in the Carlyle Cafe was sold out. When I casually mentioned that to Eddie, who was bringing our bags up to our room, he immediately introduced me to the Carlyle Cafe's impeccably attired and super-friendly GM, Gogo, who graciously promised us he would 100% make room for my wife and I. We scampered to our room (which was great and has a captivating book about the hotel with a forward in it from Lenny Kravitz that is sheer brilliance), showered, changed into dressy attire, and an hour later we were enjoying Isaac Mizrahi and wine in the Cafe. What a funny, entertaining show, and fantastic start to our weekend! The next evening we used our complimentary passes to skip the line (which was out the door) and enjoy Bemelmans Bar where we were warmly greeted by staff and treated with next level kindness and care. Julian was especially friendly and cool. When we checked out the following morning we felt recharged, reconnected, and relaxed from our stay. The Carlyle hotel delivers an experience that was objectively perfect in every possible way. That is really, really rare. One final note: everything in The Carlyle is very expensive. So if you are the type of person who compulsively analyzes whether each drink, meal, can of nuts in your hotel room, etc. is really worth what is being charged for them, do not come to The Carlyle. You will not have a good time. In fact, you may lose your mind. Rather, to truly enjoy The Carlyle you must focus purely on the overall experience. Interestingly, if you do that, when you look back, you will find that while any particular drink, meal, item, etc. may be overpriced when analyzed in isolation, when you analyze the entire experience The Carlyle delivers as a whole, it actually delivers tremendous value for the price.
Be the first to ReplyA once in a lifetime experience
I felt like I died and went to heaven when I first stepped into our signature Rosewood suite at the iconic Carlyle hotel . My jaw dropped to the floor when I caught sight of the totally unobstructed views of magical Manhattan surrounding us in the most dramatic way . I wanted to hug Diana from the Guest Experience team and who gifted us this most fabulous treat - one I will take with me to the grave . So thank you again Diana and team for giving us the opportunity of a lifetime to have the most coveted view of the Big Apple and the best city view we’ve ever had in any city we have traveled to . I loved the design of the room with windows wrapping around the entire space so you get a heavy dose of that insatiable view with every step you take in the impeccably decorated room . Even the bathroom had views overlooking the entire city . As if the stunning marble vanities and marble shower stalls weren’t enough eye candy . The wall paper with artist drawings of typical New York scenes really added a fun and whimsical yet elegant touch to the room . Everything about this property was pure and utter delight. The hotel bar offered the best old fashioned cocktails I’d ever had and our dinner at Dowlings did not disappoint either . Everything we ordered was tantalisingly delicious ! And the service is quite unique in that every staff - whether the lovely hostess who seated us at the best table facing this gorgeous fireplace , or the waiter Mirim who prepared our steak Diane to perfection right at our table - all treated us with the utmost of warmth and affection . It felt like we’d known everyone for years , they made us feel like family . You’d expect a slightly pretentious attitude from the staff of such a high end luxury hotel but the staff were all down to earth and seemed to sincerely care about their guests and their comfort throughout their stays . Even our dog was pampered with the highest level of attention being given a plush monogrammed day bed , and stunning porcelain doggie bowls for food and water all nicely laid out by a butler on a rubber mat also branded with the Carlyle’s signature coat of arms . I would only be so lucky to return here and will for sure book The Carlyle as my absolute top and only choice amongst the plethora of New York City luxury hôtels . I cant wait to celebrate my next milestone occasion here. I hope to be welcomed again by Stephanie and Diana at the front desk who kicked off our stay on the most positive note thanks to their warm smiles and infectious personalities ❤️ They really know how to make guests feel special and really seem to enjoy their jobs giving it their all .
Be the first to ReplyIn A Class Of It's Own.
The Carlyle, a 35-story Beaux Arts beauty, is the center of NYC elegance situated on the corner of Madison Ave & 76th Street. The interior lobby area is dazzling, alike visiting a contemporary art gallery. My Premier room was beautiful with a handsome desk bookended between floor-to-ceiling spoked windows that afforded city views overlooking Madison Avenue. There were elegant coffee tables, abstract artworks, chic armchairs and all manner of bespoke furnishings. The bath was lavishly appointed and incredibly spacious with a rain shower, soaking tub and underfloor heating. Dowlings, the hotel's enticing flagship restaurant serves up a classic menu like: Tuna Tartare, Wild Burgundy Escargot, Steak Diane and more......I enjoyed the delicious Maryland Crabcakes. Cafe Carlyle is a legendary jazz restaurant known for headlining incredible talent and taps into the menu of Dowlings. Bemelmans Bar is an iconic captivating bar with playful murals, an extensive drink menu and groovy jazz entertainment. The Gallery is an exquisite private retreat perfect for afternoon tea and house-made pates. The luxurious Valmont Spa pairs up with a fitness center to provide a wellness facility for hotel guests and as well, the hotel houses spectacular space for meetings, weddings and event. So, if you are looking for a luxury NYC hotel that offers remarkable charm, privacy and brilliant service,...........then try the ..............Carlyle...........in a class of it's own.
Be the first to ReplyEXCELLENT!
Quite superb! The staff are just lovely and my partner and I did not want to leave! The ambience is a delight and the rooms so spacious and comfortable-nothing could be improved! Certainly one of the best hotels in the world! Looking forward to returning we hope!
Be the first to ReplyA Classic Hotel.
On the prestigious corner of Madison Avenue and 76th Street, just off Central Park, sits the Carlyle Hotel. It is surrounded by galleries and designer boutiques and is just blocks from MOMA, the Guggenheim, the Frick and is within easy distance of the Museum Mile. I applauded my Deluxe King accommodations with city view, nearly 400 sq. ft. of space, beautiful desk peering out the window and dual geometrically pattered rugs. A white/dark beige palette adorned the area, with a foyer, funky pictures, wave bed tables and modern furniture. The marble bathroom featured underfloor heating and spacious rain shower. The Carlyle is rich in eating, drinking and entertainment facilities. The Dowling is the principle restaurant serving up dishes that range from Steak Diane to Lobster Bisque to Veal Ossa Bucco and more. I fell for Octopus Carpaccio and Dover sole ...a savoury medley from the sea. Bemelmans Bar is one of the greatest old school cocktail spots in NYC. I took in Ludwig Bemelman's (the creator of the classic Madeline children's books) whimsical murals on the wall, savoured a signature martini from the bar and listened to the incredible nightly piano talent. The Cafe Carlyle is a Cabaret-styled Supper Club, sporting entertainment luminaries and a minimalist menu borrowed from the Dowling. The Carlyle has notable amenities in the form of the Valmont Spa: a luxe wellness centre allowing guests to experience a bevy of treatment options, a Fitness Center, amply outfitted, allowing me to follow my exercise regime while traveling, and Afternoon tea is offered in the Gallery. So, if you are looking for a legendary, nostalgic and special hotel on the Upper East Side .......then try the ...........Carlyle .................A Classic Hotel.
Be the first to ReplyPerfect Autumn Weekend at The Carlyle
The Carlyle has become our home away from home when visiting the City. The Staff, and the renovated property are outstanding. The level of service and VIP treatment adds a real touch of class. It was nice to see the hotel opening up the restaurant Dowlings and Bemelmans Bar both were amazing as always. Can’t go wrong staying at the Carlyle!
Be the first to ReplyBest hotel I’ve stayed at in NYC
My husband and I stayed here during our wedding weekend and our experience was flawless. After staying at many different NYC hotels where the room was absurdly tiny, or the surrounding neighborhood left something to be desired, the Carlyle had none of those issues. We were upgraded to an exquisite and spacious suite with beautiful city views. The area around the hotel constitutes the nicest neighborhood in the city, and it was wonderful to walk around. The staff was welcoming, and sent champagne to the room as a congratulations. They were enormously helpful in coordinating with our various vendors, and the house car was also a great amenity. We appreciated the passes to ensure a table at Bemelmans as well, now that it’s more popular. We had a fantastic stay and would happily stay again anytime n
Be the first to ReplyIconic perfection in NYC!
The Carlyle is my favorite hotel in NYC. Our family visits several times a year and now with two of our children living in NYC, it is our home base! Words cannot describe the magic you feel as soon as you reach the front door. Everything about this hotel is perfect. The warm greetings from the bellman when we arrive-it’s like family. Paul is the best! Every room and suite that we have stayed in is so beautifully designed and well appointed. Room service, flawless. No visit is complete without Bemelmans. The iconic bar, with live music, fantastic drinks, service and ambience, all executed by Demetri, who effortlessly finds us the best table and runs the bar with perfection.The last time we visited it was our daughter’s birthday, Allal created a celebration for her with cake, singing and a gift!!! No doubt that we will make this an annual tradition! I also must mention Ufuk in Dowlings and David in conscierge. Can’t wait for our trip next month!!!❤️
Be the first to ReplyLike Stepping Back in Time
Just wanted to mention how much I love this property, it is so much more than a hotel its an experience. This hotel will transport you to an era when elegance and sophistication where at the forefront of hospitality. From the moment you step inside your greeted and helped immediately. The building itself is immaculately taken care of and everyone makes you feel at home. Truly the best customer service I have even gotten anywhere in my life. Every interaction I've ever had with The Carlyle and its staff has been nothing sort of exceptional! Rosewood should be very proud!! Can't wait to see you again next week!!
Be the first to ReplyAwfull experience !!!! Don't go there
We had such a bad experience at the Carlyle which is definetely not a 5 star hotel ! When we arrived they firstly gave us a room that was not the one we booked and it was a lower standard than what we paid. After arguing with the front desk lady over 1 hour she finally gave us our room....with an extra paiement of 300€ !!!!!! That's were they starting to scame us. We realised that some of their employees has stolen us cash and a saint laurent bracelet. We've tried to send an email to the hotel but at this point no one answered us. The standard of this hotel and the employees is just thieves don't go there !!!
Be the first to ReplyGreat! Again!
Our third stay at the hotel. I felt welcome the second i walked in the door until i left. Restaurant let use dine late and sorted out a table at Bemmelmanns bar for us afterwards. Quality of rooms, food, drinks and overall service makes this the overall best hotel in MY imo.
Be the first to ReplyNot what we expected
We adore historic hotels, and we anticipated a beautiful property, excellent service and wonderful memories for our 35th anniversary trip. Sadly, the experience fell short. We purchased tickets to Cafe Carlyle many weeks ago, and initially didn’t plan to stay at the Carlyle. But after learning about Christmas Brunch at Dowling’s, we splurged a very big splurge and decided to spend the night. The show at Cafe Carlyle was amazing. A brief stop afterwards at Bemelman’s bar was also very nice. Our room was amazing. But Christmas Brunch at Dowling’s was a huge disappointment. We were seated in a near empty dining room next to a multi-table large family party nearly surrounded by misbehaving children. They and the staff practically climbed over the back of my chair throughout our meal. The children were rude, the parents were loud and made no attempt to manage their kids. Drinks were spilled. You name it,…if it could go wrong, it did. Our dessert soufflé was undercooked. I know the staff had little control over the wild kids, but it’s very disappointing to spend $2000 on a hotel room and $500+ on Christmas Brunch and feel like the guest experience was managed so poorly. Why didn’t they seat a couple celebrating an anniversary in a place away from all those kids? Definitely not what we expected at The Carlyle. If we had dined at Applebees in Times Square, I’m confident it would have been more enjoyable.
Be the first to ReplyCozy and warm
A wholesome and cute hotel! Loved every aspect of it! The restaurant and team are all great and welcoming. The food was excellent and had a cozy feel during the winter season. It was a special trip with my friends. I will be coming back to visit!
Be the first to ReplyAmazing Stay!
Iconic and elegant New York luxury. Was here for 2 nights and their operation was a well-oiled machine. Though, the hotel was amazing, Dowling's was definitely the highlight. Ufuk, one of the restaurant managers was very personable and provided top notch service. He is a tremendous asset to your already amazing team.
Be the first to Reply