Great food but disappointing service - The Clocktower New York - Buy Reservations
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😒 3/5 - Great food but disappointing service
By 👻 @Mel040870, 05/30/2022 3:00 am
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Went here for my husbands 50th. Lovely place and decor. The food was superb. Beautifully presented and delicious. However the service was very poor for a Michelin star restaurant. I have been to many one star, two star and three star Michelin restaurant and this one is the first I have rated average. We waited ages to be served whilst other who had come after us had been served and at least given menus. When we got to order drinks it took ages to arrive. Our server was very personable but we saw him at the start and when we actually had to ask for stuff vs them ensuring we had all the condiments for our meal. Not very attentive and seemed to be serving other tables in another room hence lack of us seeing him throughout our dinner. We left and not ordered dessert as we didn’t want to wait around longer than we had to. So in summary, fantastic food but the service let this place down which is a real shame and very disappointing.
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