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🤢 2/5 - Not what I expect from Jumeirah
By 👻 @Abdulaziz R, 08/12/2017 3:00 am
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Being from Dubai I have been advocating Jumeirah and using it whenever possible as it is our pride and joy. In London, I have used the Jumeirah Lowndes on multiple occasions for business and holidays as it is a friendly hotel with amazing staff. Unfortunately the same cannot be said about the Carlton Tower.
Last night I took my family for tea and cake in their lobby cafe which I used in the past on multiple occasions. After being seated for 15 minutes and have placed our orders, I was informed that there was a £20 minimum spend per person which I have never been faced with in any Jumeirah hotel. Having just had dinner before hand, we did not meet this criterion as we only wanted cake and tea, and in other words we were asked to leave or pay more than we needed. Again, being from Dubai, going to all the Jumeirah hotels there, and staying in their sister hotel the Lowndes, I have never encountered this embarrassing situation before. So I decided to leave with my family of 7.
I informed the reception staff on leaving and they called the restaurant manager. I explained to him that I was upset and he just smiled and explained it was a "Jumeirah policy". It is unfortunate to see the Jumeirah brand being tarnished like that and I am upset to see what used to be our pride and joy drop its standards and ask families to leave.
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