Sadly losing then. charm - The Delaunay London - Buy Reservations
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😒 3/5 - Sadly losing then. charm
By 👻 @markzz2, 03/16/2023 3:00 am
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We are regular visitors, and have been since it first opened and I have loved the place for many years. We have been a few times since the Pandemic finished and sadly each time there has been something that has put me off returning. The welcome from the hosts and doorman is always lovely. The serving staff are hit and miss. You can be lucky and get great service, but you can be unlucky as we were last week and get surly and unremarkable service. The food quality is always consistently good and the menu is interesting. The wine list is also interesting. They have a new horrible bill system where you have to log on to their wifi (not a one click thing), there was no phone signal in the room so we had to do it, then it all got so complicated trying to split the bill in two and then they have the nerve to try and push you into adding a "tip" on top of the increased 15% service charge. Honestly it took 15 minutes to try and sort out the bill and in the end I called a lovely waiter over to help us and he ended up printing one for us (old style) without the embarrassment or pressure of the extra tip con!. We didn't even notice the QR code card on the table for the bill but wondered why nobody had bothered to come over since our dessert had been cleared and nobody had mentioned the new system. To be honest the grumpy original server and the new bill system spoiled our evening and it would make me hesitate to go back despite having such good experiences in the past.
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