The new manager messed up everything good about the experience - The Fat Crab London - Buy Reservations
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🤮 1/5 - The new manager messed up everything good about the experience
By 👻 @sally i, 09/11/2021 3:00 am
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I normally go to the Clapham branch. The lady that worked there was firm but nice enough and everything was smooth. Yesterday I booked a table for 3 and this rude man answered, nevertheless I didn’t think anything of it. When I went it was a mess. Normally it gets messy (that’s the concept, but you have a place to eat and the waiter cleans up). We had rubbish and shells everywhere and no one was helping. Moreover I asked for my normal order which is 1 pound of clams and 1 pound of muscles with 2 corn but each 1/2 pound in a bag to make easier to eat instead of it leaking everywhere and he refused. I said but that is how I normally have it and he said well I am here now and I am fixing things!!! Honestly to that gentleman who was the manager on Friday 10 sep, you really couldn’t manage anything, the experience was ruined and you did an awful job. I only say that because I loved loved the fat crab but thanks to you I won’t go back. I hope you enjoy your new role but a bit of advice things were doing much better before you came along.
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