Disappointing and very average service. - The Feathered Nest Country Inn Nether Westcote - Trade Reservations
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Ranked #18 in Nether Westcote's Best Hotels.
😒 3/5 - Disappointing and very average service.
By 👻 @BB, 03/31/2024 3:00 am
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Being honest, I’ve come away feeling disappointed with the overall experience, which is really sad considering it was for such a special occasion (my husband’s 50th). The message hadn’t got through to the member of staff who greeted us on arrival that our friends being there was a surprise. Despite the weeks of planning, the surprise was spoilt on when he confirmed in front of my husband that ‘your friends are here already’. I let it go because I didn’t want to make a fuss, but felt really let down with the lack of care, attention to detail and communication between staff. We went on to enjoy drinks in the bar and then the six course taster menu. The food was absolutely delicious and can’t be faulted. However, the service, and general attentiveness was very average. This wasn’t what we expected, as I’d hoped to make my husband feel very special. The waiting staff weren’t overly friendly or attentive, and at the end of the night made it very clear that they wanted us to finish our drinks and leave, by turning the music off, cleaning up around us and generally making us feel somewhat of an inconvenience. Considering we were overnight guests, and it was before midnight, it was again, disappointing. Particularly when the overnight stay, dinner and drinks came with a very sizeable price tag, and service charge included. The check out was also disappointing. We were presented with one bill for the two rooms, including the lunch that our friends had charged to their room before we arrived. I’d also bought a special bottle of wine for us all on arrival, which I didn’t want our friends to pay for. We therefore had to spend time separating out the different elements of the bill, which again didn’t really make for a happy end to our stay. A real shame, and not what we expected.
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