Poor Customer Service and needs to be reviewed - The Harwood Arms London - Buy Reservations
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🤮 1/5 - Poor Customer Service and needs to be reviewed
By 👻 @Sonia A, 05/01/2022 3:00 am
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For months I was looking forward to come and enjoy a lovely dinner with friends at the Harwood as I heard good things about this Michelin Gatro Pub, however it became a nightmare when the Manager didn't want to add an extra chair in a table with enough people to accommodate 5. My friend booked a table to enjoy a nice dinner for her birthday for four people, but as in everything in life things change and an extra person turned up for her birthday dinner so we were five. She tried to call the restaurant few times last week and even on the same day to amend the booking from 4 to 5 ,but unfortunately no one in the restaurant picked up the call. When we asked to add an extra chair the Manager said that was not and option to accommodate an extra chair bear in mind the pub was nearly empty, so we tried to have a conversation with him but he came up with the cancelation fee to charge us £80 for a 'booking fee' and decided we had to leave as we were disturbing a couple in another table who came up so arrogant and tried to have an argument with us all. We already had the first round of drinks but unfortunately the Manager asked us to leave in such a poor communication with us (the customers).
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