Overpriced, mediocre tea; terrible management - The Huntington Rose Garden Tea Room San Marino - Buy Reservations
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🤮 1/5 - Overpriced, mediocre tea; terrible management
By 👻 @Nina R, 12/18/2023 3:00 am
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I went to tea at the Huntington Gardens' new tea house with 28 friends on Friday, December 15. The tea and snacks were fine overall: the Huntington signature tea is good, the rose tea is delicious, the earl grey creme is excellent, and the greedy tea with blueberry is very good. We had two varieties of scones: a weirdly sweet butterscotch scone that was not pleasant at all and a decent orange cranberry scone. The scones were served with fig jam, a too-sweet lemon curd, and chantilly cream (instead of the more traditional clotted cream). The sandwiches were fine. They were largely dry and mostly bread. The folks at the Huntington would be well-served visiting the Getty or other similar teas to see what the competition offers. (Spoiler alert: the Getty is far superior, at a similar price point.) The sweets were also just okay. And when I asked for honey for my tea (instead of sugar), I was brought out packets of Heinz. HEINZ HONEY. AT THE HUNTINGTON. For shame. The entire thing just kind of fell flat. We also ordered a cheese platter for $15, for which they used really basic cheeses and some dry toast. It was fairly disappointing. To accompany the tea, 4 of the 6 of us at our table ordered soup. The soup was on the thicker side and it was not particularly flavorful or well-seasoned. It just kind of fell flat. It was also not as velvety as soup often is. It looked and tasted like it was blended but not taken through a sieve. All of that said, we were there largely for the company of our friends and for the lovely scenery, so we wouldn't have docked the Huntington for any of the above were it not for what happened at the end. Even though we told the receptionist at check-in that two members of our party would not be able to attend (one was in the hospital and the other was with a friend who was dying of cancer), WE WERE CHARGED FOR THE TWO PEOPLE WHO WERE NOT THERE. Better still, we were charged without notice, after they presented us with a bill that was correct for our table and did not include the two missing friends. So they made it seem like they were charging the right amounts, but when they brought our credit cards back, the charges were greatly in excess of what was on the bill they had brought to our table. This is because they had unilaterally decided to add not only the charges for our two friends who couldn't make it, but also for another table entirely. WHAT?! When we brought this to their attention, they became belligerent. The manager on duty, Gina, told us that we were "lucky" that they served us at all, adding that they did us a favor by accommodating our group. Nevermind that we reserved months in advance, and nevermind that they're in the business of ... serving tea in the tea room, and we weren't any different than the other guests at the tea room at that time. This clearly demonstrated to us what she thought of her job and the tea room at the Huntington. So much for customer service, and for decency. I don't recommend the Huntington, I don't recommend the overpriced, mediocre tea service, I don't recommend the Tea Room, and I absolutely do not recommend Gina. I do recommend baking classes for the Tea Room, and I recommend classes on customer service for Gina and anyone of her ilk. No thank you.
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