Now a Cote Brasserie with higher prices and worse food - The Ivy Chelsea Garden London - Buy Reservations
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🤮 1/5 - Now a Cote Brasserie with higher prices and worse food
By 👻 @wanderer1603, 02/25/2023 3:00 am
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We visited the Ivy Chelsea Garden for lunch on a Sunday and had an incredibly disappointing experience. Despite booking a table outside online, the system did not register our choice to sit outside and so we had to have a table inside. The woman who took us to our seats was rude and rushed us into choosing a table even though it was the restaurant's fault for not being able to honour our reservation with a table outside. We ordered the salmon (to be cooked pink) and a ribeye (rare) along with a bottle of white wine. The food took ages to come and arrived an hour after we were seated. To say my steak was overdone is an understatement, it was the colour of leather despite ordering it rare. Both mains were therefore sent back so we could eat together. We ordered some olives to have in the meantime because we were starving by this point but these only arrived after the next set of mains (too little too late). When the mains came the second time round, the salmon was now incredibly overcooked, despite ordering it pink. Whilst the salmon was sent back, I kept my steak as at least this was rare this time. This was a shame as we were not able to eat together and the sides we were sharing went cold for my mum by the time her salmon arrived, but I was incredibly hungry and did not want to risk being served an overcooked steak again. When the third salmon came, it was finally cooked as requested. Service felt stretched with us often having to pour the wine ourselves, despite having a table for 2:30 when the main lunch rush was over. That said, our waiter Carlos was incredibly kind and attentive. Stefanie was also lovely. Faycal the manager was great and it was only thanks to him personally going to the kitchen to supervise the cooking of our food that we actually were able to have any lunch. He recognised all of our issues and wrote off our food from the bill so that we only paid for the wine (which was delicious). These 3 staff members were the only shining stars in an incredibly disappointing meal. Having to send food back twice and be served 3 rounds of mains to get the food right is not what we would expect from the Ivy and seems to add to the chain's downwards trend as it continues its national expansion. This is such a shame as what used to be a real treat serving reliably delicious food has now turned into a Cote Brasserie just with higher prices and actually worse food. Our experience was not in isolation with the table of 6 behind us sending back 4 out of 5 of their steaks and having a poor lunch. We won't be returning in a hurry.
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