Beautiful hotel with uneven staff - The Miami Beach EDITION - Trade Reservations
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Miami Beach's Best Hotels that are most frequently booked by customers of The Miami Beach EDITION
Ranked #13 in Miami Beach's Best Hotels.
😒 3/5 - Beautiful hotel with uneven staff
By 👻 @Jodi C, 03/15/2024 3:00 am
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Overall, this is a very good hotel. The pool areas are quiet and beautiful and staffed by very attentive servers. Our room was clean and simply decorated. I would have given a higher rating to the hotel except for the very slow and unorganized restaurant (Market) staff and the front desk staff, which dismissed my concerns about a screaming child in the room next door, who cried from 10 pm until 7 am. There was no apology or proactive effort to address the problem. I was told to call security if it happened the next night. That's one solution. But a more service-oriented solution would have been to have apologized, asked for my room number, and offered to change my room if something opened up. I don't have expectations that my stay in hotel will be perfect and I also know that traveling with a screaming child is stressful, but this hotel is priced too high for the staff not to know how to deal with a situation like this. I'd return for the pools, the property, and the location, but will probably look for another hotel if I return to Miami Beach.
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