It's hard to give a 1 Star review after being a loyal - The Palm - Miami - Buy Reservations
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🤮 1/5 - It's hard to give a 1 Star review after being a loyal
By 👻 @Michael G., 08/14/2022 3:00 am
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It's hard to give a 1 Star review after being a loyal customer of Palm restaurants across the country for decades, but that is what the last visit to this restaurant represented. Here's the deal:1. Baked clams were totally dried out and burnt on the top due to being left in the broiler too long. Clams did not taste right and were kind of funky. This is one of my favorite Palm dishes so I was sad to send them back. Then, on the check they show a note that said something like "customer did not like the taste". How classless and annoying to print that on the bill. I have eaten these for years at various locations and even make them better myself at home using the Palm cookbook. It should have said "the kitchen had no clue how to prepare and cook this dish correctly." Better yet, should have had class and just taken it completely off the bill.2. Chicken Parmesan could have been great, but the chef turned it into charcoal leaving it in the broiler too long badly burning parts of the top. It was quite outrageous to serve a second burnt dish after I just sent back a previous burnt dish. I just gave up and ate around the burnt parts.3. Some wait staff are not well trained. I asked if they still served bread before the meal and they said no. Then I got a basket of bread but missing the typical Palm bread sticks package other tables did get. Some of the servers seem oblivious to the Palm heritage and traditions and could just as easily be working in a Denny's, with their disposition. Again, I just gave up. 4. They do not serve the traditional pickled vegetables that I have been used to at Palm restaurants. They didn't even know what I was talking about when I asked about it.5. Restrooms are very small which is understandable because the building seems old, but it is also not air conditioned and uncomfortably hot in the restroom. I wouldn't care about this if the rest of the food and service was on point, but unfortunately it wasn't close.The salad, water refill, and a really nice guy managing/working the bar, and the convenient Miami Beach location were the only highlights. I was carrying in and out a big bag I had to tend to, and the valet parking attendant didn't even try to help me navigate the stairs with it or help me get it in and out of the car.The Palm is a historical brand and amazing tradition for this country. It is really sad to see this restaurant dressing up to look the part, and sadly failing to deliver on so many levels. I hope someone with the passion and ability to improve this restaurant reads this, so they can somehow rise from the ashes they currently find themselves in, because inattentive staff in the kitchen thinks they have to incinerate what they put under the brolier.If it was even at average Palm standards,I would have already returned 2 or 3 times since this last meal. Now I have a bad taste in my mouth so to say and need a long break. They lost easy revenue.
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